Senior IT Operations Lead: Mainframe & Open Systems

Social Security Administration; Denver (CO); On-site; USD 140,000 - 182,000; Full time

Job summary

Social Security Administration seeks an experienced IT leader to oversee storage and infrastructure operations. The role guides technical specialists and contractors in data storage, imaging, and open/mainframe systems to meet agency service levels.

You will provide expert input to senior management, develop capacity and performance reports, and drive the integration of new technologies while ensuring robust standards and security across SSA IT operations.

Qualifications

• Specialized IT management experience with storage, servers, and monitoring systems.
• Ability to lead staff and coordinate cross-functional teams.
• Proven capability in capacity planning, performance tuning, and lifecycle planning.

Responsibilities

• Manages 7x24 monitoring and operations for mainframe or open systems data storage, hardware, software, imaging, and workflow apps.
• Provides expert technical input to senior management on technology and procedures for storage and IT operations.
• Develops and manages reporting for configuration, capacity, utilization, and performance.
• Directs integration of new technologies into SSA’s IT infrastructure.
• Plans and directs technical specialists delivering critical services to SSA employees.
• Directs development of network, architectural, and security standards.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Tools

ServiceNow

Argent Monitoring

SAN/NAS Storage

Job description

Social Security Administration seeks an experienced IT leader to oversee storage and infrastructure operations. The role guides technical specialists and contractors in data storage, imaging, and open/mainframe systems to meet agency service levels.

You will provide expert input to senior management, develop capacity and performance reports, and drive the integration of new technologies while ensuring robust standards and security across SSA IT operations.