Senior IT Operations Lead – Hybrid On-Prem/Cloud

Emmes; Rockville (MD); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Tuition Reimbursement

401k Retirement Plan

Work From Home Anywhere in the US

Maternal/Paternal Leave

Casual Dress Code

Job summary

Emmes Group is seeking a Sr. IT Operations Administrator in Rockville, MD to manage and maintain our IT infrastructure on-site with some on‑as‑needed basis visits.

You will lead incident response, system upgrades, and mentor junior staff while ensuring reliability, performance, and security. In this senior role, you will oversee AD, Azure, M365, backups, and hybrid environments, coordinating with teams and vendors to deliver resilient IT services and initiatives that support clinical research

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 4-6 years progressive IT operations experience across hybrid cloud and on-prem environments.
• ITIL, Azure Administrator or related certifications preferred.
• 4-6 years in IT operations, system administration, or infrastructure management.
• 4-6 years experience managing complex IT environments (servers, networks, storage, cloud).
• 4-6 years incident management, troubleshooting and performance optimization.
• 4-6 years mentoring junior staff and leading IT operations projects.
• Strong knowledge of IT infrastructure, networking, server administration, storage and cloud environments.
• Monitoring, troubleshooting, and maintaining enterprise IT systems.

Responsibilities

• Oversee administration, monitoring, and maintenance of servers, networks, storage systems, and cloud infrastructure.
• Lead incident response and problem resolution for complex IT issues.
• Manage system performance, capacity, and availability for business continuity.
• Plan, test, and implement updates, patches, upgrades, and configurations.
• Mentor junior IT operations staff and provide technical training.
• Maintain IT asset inventory, CMDB, and operational documentation.
• Collaborate with IT and business teams on infrastructure projects and enhancements.
• Ensure compliance with IT security policies, regulatory standards, and audits.
• Drive process improvement, automation, and efficiency initiatives.
• Participate in disaster recovery planning, backup verification, and business continuity exercises.
• Monitor KPIs and provide reports with improvement recommendations.

Skills

Active Directory

Azure

Backup & DR

Hybrid on-prem/cloud environments

M365

Network admin & engineering

SQL Server DB

VDI / Broadcom

Education

Bachelor's Degree in Related Field

Tools

ITIL

Azure Administrator Certification

CompTIA Network+

CompTIA Security+

Job description

Emmes Group is seeking a Sr. IT Operations Administrator in Rockville, MD to manage and maintain our IT infrastructure on-site with some on‑as‑needed basis visits.

You will lead incident response, system upgrades, and mentor junior staff while ensuring reliability, performance, and security. In this senior role, you will oversee AD, Azure, M365, backups, and hybrid environments, coordinating with teams and vendors to deliver resilient IT services and initiatives that support clinical research