Senior IT Operations Engineer

Tencent Americas; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as an IT Operations/Systems Engineer, where you will optimize service delivery and enhance infrastructure reliability. In this dynamic role, you'll leverage your technical expertise to ensure exceptional end-user experiences while managing the entire IT asset lifecycle. Collaborate on cutting-edge DevOps initiatives and work with advanced technologies, all within a collaborative culture that offers global exposure. If you're passionate about driving efficiency and security in IT operations, this is the perfect opportunity for you to make a significant impact in a scaling environment.

Qualifications

• 7+ years in IT operations/systems engineering with a focus on reliability and efficiency.
• Strong skills in Hyper-V virtualization and PowerShell automation.

Responsibilities

• Manage the full IT asset lifecycle and maintain server room operations.
• Ensure 24/7 reliability of servers, networks, and endpoints.

Skills

IT Operations

Systems Engineering

Problem-Solving

Cross-Functional Collaboration

Scripting (Python/PowerShell)

Education

ITIL v4 Certification

Tools

Microsoft 365

Jira

Confluence

Slack

ServiceNow

Docker

Kubernetes

Grafana

Prometheus

Hyper-V

Job description

We're seeking an IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment.

Key Responsibilities

Infrastructure & Asset Management

• Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
• Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
• Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems

Operations & Technical Support

• Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
• Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
• Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)

Employee Lifecycle & Security

• Automate onboarding/offboarding workflows (account provisioning, access controls)
• Partner with HR/InfoSec to enforce IAM policies and compliance standards
• Develop IT operational playbooks and knowledge base documentation
• Optimize vendor management for procurement and SLAs

What You Bring

Required:

• 7+ years in IT operations/systems engineering
• Hyper-V virtualization & PowerShell automation
• ITSM platforms (ServiceNow/Jira/Slack)
• Scripting (Python/PowerShell)

ITIL v4 certification (preferred)

Strong problem-solving and cross-functional collaboration skills

Bonus Qualifications:

• Observability tools (Elasticsearch, Grafana, Prometheus)

Why Join Us?

• Own impactful initiatives in a scaling IT environment
• Work with cutting-edge tech (DevOps, virtualization)
• Collaborative culture with global exposure

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Technology, Information and Internet