Senior IT Operations Engineer

腾讯控股有限公司; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior IT Operations Engineer to oversee the complete IT asset lifecycle, ensuring the reliability of servers and networks. This role involves managing critical systems, leading technical support, and collaborating on DevOps initiatives. The ideal candidate will have extensive experience in IT operations, particularly within gaming studios, and be proficient in automation and virtualization technologies. Join a dynamic team focused on continuous improvement and innovation in a fast-paced environment.

Qualifications

• 7+ years in IT operations/systems engineering with gaming studio experience.
• Expertise in Hyper-V, PowerShell, ITSM platforms, and Windows/macOS administration.

Responsibilities

• Manage full IT asset lifecycle from procurement to decommissioning.
• Ensure 24/7 reliability of servers, networks, and endpoints.

Skills

IT operations

Systems engineering

Hyper-V virtualization

PowerShell automation

ITSM platforms (ServiceNow/Jira/Slack)

Windows/macOS administration

Networking

Scripting (Python/PowerShell)

Problem-solving

Cross-functional collaboration

Education

ITIL v4 certification

Tools

Microsoft 365

Jira

Confluence

Slack

ServiceNow

Docker

Kubernetes

Jenkins

Terraform

Grafana

Job description

Senior IT Operations Engineer Los Angeles

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Updated on April 14, 2025

Responsibilities

• Key Responsibilities
• Infrastructure & Asset Management: Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software.
• Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation).
• Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems.
• Operations & Technical Support
• Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS).
• Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack).
• Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus).
• Employee Lifecycle & Security
• Automate onboarding/offboarding workflows (account provisioning, access controls).
• Partner with HR/InfoSec to enforce IAM policies and compliance standards.
• Continuous Improvement
• Develop IT operational playbooks and knowledge base documentation.
• Optimize vendor management for procurement and SLAs.

Work Location

US-California-Los Angeles

Requirements

• What You Bring
• Required: 7+ years in IT operations/systems engineering.
• Gaming studio IT experience.
• Expertise in: Hyper-V virtualization & PowerShell automation, ITSM platforms (ServiceNow/Jira/Slack), Windows/macOS administration & networking, Scripting (Python/PowerShell), ITIL v4 certification (preferred).
• Strong problem-solving and cross-functional collaboration skills.
• Bonus Qualifications
• Cloud platforms (AWS/Azure).
• Observability tools (Elasticsearch, Grafana, Prometheus).