Senior IT Operations Engineer

SHEIN Distribution Corporation; Los Angeles (CA); On-site; USD 102,000 - 167,000; Full time

Job summary

Join a dynamic global enterprise IT team at a leading online fashion retailer. As an IT Operations Engineer, you will play a vital role in supporting the company’s rapid expansion by designing and implementing secure IT infrastructure, managing diverse server environments, and ensuring optimal network performance. This position offers the opportunity to work with cutting-edge technologies and contribute to a world-class IT organization. Enjoy a collaborative work environment that prioritizes innovation and professional growth, along with a comprehensive benefits package that supports your well-being and career development.

Benefits

Health Savings Account with Employer Funding

Flexible Spending Accounts

Company-Paid Life Insurance

Short-Term and Long-Term Disability

401(k) Savings Plan

Free weekly catered lunch

Dog-friendly office

Free gym access

Complimentary daily snacks

Annual Holiday Party

Qualifications

• 10+ years of experience in IT Operations and Infrastructure.
• Strong knowledge of ITIL and Agile methodologies.
• Experience with cloud platforms and network management.

Responsibilities

• Provide Level 2/3 technical support and maintain system documentation.
• Design and implement scalable IT infrastructure.
• Monitor network performance and optimize security protocols.

Skills

ITIL Frameworks

Agile/Scrum

Technical Support

Network Management

Infrastructure Design

Scripting (PowerShell, Python)

Education

Bachelor’s Degree in Computer Science

Master’s Degree

Tools

AWS

Azure

Google Cloud

Nagios

Zabbix

Job description

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary

We are seeking a passionate and experienced IT Operations Engineer (official title is Enterprise IT Engineer II) to join our Global Enterprise IT team based in Los Angeles.

The SHEIN Global Enterprise IT team is committed to enabling SHEIN’s rapid global expansion by developing future-ready IT platforms, applications, and services. Our mission is to lead the strategy, architecture, roadmap, and execution of Overseas IT, ensuring alignment with business priorities and global standards. We strive to deliver exceptional value to internal and external stakeholders, to become a world-class global IT organization. This position reports to the Director of North America Enterprise IT.

Job Responsibilities

• IT Operations & Support
  • Provide Level 2/3 and on-site technical support, resolving advanced user and infrastructure issues.
  • Maintain thorough documentation of systems, procedures, and best practices for troubleshooting and support.
• Infrastructure Design & Implementation
  • Design, implement, and maintain secure, scalable IT infrastructure to support business operations.
  • Deploy and manage diverse server environments, including physical, virtual, and cloud-based systems.
  • Evaluate, configure, and install essential hardware components such as routers, firewalls, and storage devices.
• Network Management
  • Monitor, maintain, and optimize network performance across LAN/WAN, VPNs, firewalls, routers, and switches.
  • Implement robust network security protocols, including firewalls and intrusion detection systems (IDS).
  • Troubleshoot and resolve network issues efficiently to ensure minimal downtime.
• Manage and maintain Windows, Linux servers, and major cloud platforms (AWS, Azure, Google Cloud).
• Oversee patch management, system updates, and application upgrades.
• Automate routine tasks using scripting languages (e.g., PowerShell, Python) and orchestration tools.
• Backup, Recovery & Disaster Recovery
  • Develop and implement comprehensive backup strategies, with regular testing of recovery procedures.
  • Establish disaster recovery (DR) plans and business continuity strategies to minimize operational risk.
• Monitoring & Performance Management
  • Deploy monitoring tools (e.g., Nagios, Zabbix) to track system and network performance.
  • Conduct capacity planning and regular performance analyses to optimize infrastructure.
  • Generate detailed reports on system availability, performance, and utilization.

Job Requirements

• Bachelor’s Degree in Computer Science, MS preferred.
• Minimum 10+ years of professional experience in IT Operation Frameworks, including ITIL Frameworks, IT Service Lifecycle Management(Incident, Problem, Change, and Service Level Management, etc.), and IT Infrastructures, including Physical, Virtual, and Cloud-based Infrastructure.
• Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management, and change management practices.
• Demonstrated ability to thrive under pressure, delivering solutions to diverse and evolving needs.

Benefits and Perks

• Bonus and RSU eligible
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holiday and sick days
• Free weekly catered lunch
• Dog-friendly office (available at select locations)
• Free gym access (available at select locations)
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

#LI-YC1

Pay Range

$102,000 - $166,800 USD

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