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Canadian Solar Inc. is seeking a Senior IT Manager for Global Service Delivery to oversee the operations of the Global IT Service and Support Desk. This role involves managing a talented team across multiple locations, ensuring high-quality service delivery, and driving continuous improvement initiatives. The ideal candidate will have extensive experience in IT service management, project management, and a strong technical background in IT infrastructure. Join a leading company in the renewable energy sector and make a positive impact on the world.
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Location:
This is primarily an on-site position which requires daily office attendance (5 days per week) in one of the following locations: Walnut Creek, California; Mesquite, Texas; Kitchener, Ontario Canada or Louisville, Kentucky. We’re searching for someone with a preference for in-person collaboration and a knack for enabling others who are under tight deadlines within a complex global company. Some flexibility for hybrid work is available to support periodic personal appointments or project work on a case by case basis.
Position Summary:
CSI Solar is seeking a Senior IT Manager, Global Service Delivery to lead the operations and talented employees of the Global IT Service and Support Desk across three business units in multiple global locations. This exciting role will help us build upon an already best-in-class structure with established SLAs and ambitious performance goals. You’ll have ownership of the end-to-end IT service lifecycle, including incident, request, change, and problem management—ensuring operational excellence, responsiveness, and a seamless support experience across the organization.
The primary goal of the Senior IT Manager, Global Service Delivery is to ensure users are receiving proactive, customer-centric technical support provided by the Global help desk team. In addition to overseeing the daily operations of the Global Help Desk, you’ll also guide employee career development and performance coaching. Candidates should have a passion for developing support staff, driving continuous process improvements that align with business and user needs.
Essential Functions:
Help Desk Operations & Customer Engagement
Service Delivery Excellence & Strategic Project Leadership
Qualifications:
Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days. This is a full-time position.
The pay range for this position varies based on location. The pay range for Walnut Creek, CA is $130,000 – $150,000 USD. The pay range for Kitchener, Canada is $130,000 - $160,000 CAD. The pay range for Mesquite, TX and Louisville, Kentucky is $115,000 - $135,000 USD. These ranges represent annual base salary only, without regard to location, and does not include bonuses or incentives that pay quarterly or benefits that may apply. The pay range for this role is subject to change.
Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
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