Senior IT Manager – Enterprise Infrastructure & Cloud Operations

Intone Inc; Memphis (TN); On-site; USD 150,000 - 210,000; Full time

Job summary

Intone Inc. in Memphis, TN seeks a Senior IT Manager for Enterprise Infrastructure & Cloud Operations. You will lead a large-scale environment across data centers, cloud platforms, and manufacturing locations, ensuring uptime, security, and cost efficiency.

You will manage 5–7 internal staff and ~100 external MSP resources, align IT with business goals, and drive modernization across servers, storage, and cloud services.

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Engineering, or related field.
• 10–15+ years of progressive IT experience in enterprise infrastructure or operations.
• Proven leadership managing large-scale enterprise infrastructure environments.
• Strong knowledge of Windows Server, Unix/Linux, enterprise storage, backup, virtualization, and disaster recovery technologies.
• Experience managing cloud infrastructure (AWS, Azure, Google Cloud).
• Demonstrated responsibility for infrastructure uptime, availability, and performance.
• Experience managing technical teams, vendors, and MSPs.
• Strong financial management experience including IT budgets and cost optimization.
• Working knowledge of ITIL practices (incident, problem, change, capacity, availability).
• Excellent communication to influence executives, teams, and stakeholders.
• Must reside in the Memphis, Tennessee area.

Responsibilities

• Lead enterprise computing services across data centers, cloud platforms, and manufacturing facilities.
• Oversee server infrastructure, storage, backup and recovery, virtualization, and operating systems.
• Ensure 24/7 availability, performance, security, and reliability of business-critical infrastructure.
• Drive modernization, automation, standardization, and operational efficiency.
• Establish and maintain service-level objectives (SLOs), performance metrics, and standards.
• Lead capacity planning, upgrades, technology refreshes, and continuous improvement initiatives.
• Provide strategic oversight of cloud infrastructure (AWS, Azure, Google Cloud).
• Lead disaster recovery, backup, high-availability, and business continuity strategies.
• Mentor and develop a team of approximately 5–7 IT professionals.
• Provide oversight for ~100 external MSP resources and related vendors.
• Manage relationships with major technology providers (Microsoft, Dell/EMC, Cisco, NetApp, Oracle).
• Monitor vendor performance, service levels, costs, and financials.
• Identify cost optimization opportunities without compromising reliability.

Skills

Leadership

Enterprise IT ops

Windows/Unix

Cloud platforms

Disaster recovery

Vendor management

Budget management

ITIL

Communication

Education

Bachelor's degree in CS/IT/CE

Tools

Windows Server

Unix/Linux

Backup/DR tools

Virtualization

Cloud platforms (AWS/Azure/GC)

Job description

We are seeking an accomplished Senior IT Manager – Enterprise Infrastructure & Cloud Operations to lead a large-scale enterprise computing environment. This is a full-time, direct-hire position based in Memphis, Tennessee, offering a high-impact leadership opportunity for an experienced IT infrastructure professional with a strong background in enterprise server and storage operations, cloud infrastructure, disaster recovery, managed service providers, and large-scale IT service delivery.

This role provides leadership over a substantial enterprise infrastructure environment, including 4,500+ Windows server instances, 1,000+ Unix server instances, 4 petabytes of enterprise storage, 4,500 nightly backups, multiple enterprise data centers, cloud environments, and manufacturing locations. You will oversee mission-critical infrastructure supporting enterprise applications, manufacturing operations, and business-critical systems.

Responsibilities

• Lead enterprise computing services across data centers, cloud platforms, and manufacturing facilities.
• Oversee server infrastructure, storage, backup and recovery, virtualization, and operating systems.
• Ensure 24/7 availability, performance, security, and reliability of business-critical infrastructure.
• Drive infrastructure modernization, automation, standardization, and operational efficiency.
• Establish and maintain service-level objectives (SLOs), performance metrics, and operational standards.
• Lead capacity planning, infrastructure upgrades, technology refreshes, and continuous improvement initiatives.
• Provide strategic oversight of cloud infrastructure, including AWS, Azure, and/or Google Cloud environments.
• Lead disaster recovery, backup, high-availability, and business continuity strategies.
• Ensure infrastructure environments are scalable, secure, resilient, and cost-effective.
• Identify opportunities to consolidate, virtualize, automate, and modernize legacy infrastructure.
• Direct and develop a team of approximately 5–7 IT professionals.
• Provide oversight and accountability for approximately 100 external managed service provider resources.
• Manage globally distributed technical teams, vendors, and service delivery partners.
• Establish performance expectations, drive accountability, and mentor technical leaders.
• Partner with senior IT leadership and business stakeholders to align infrastructure services with organizational objectives.
• Manage an annual infrastructure operating budget of approximately $25 million.
• Oversee vendor contracts, licensing, service agreements, and technology investments.
• Manage relationships with major enterprise technology providers, including Microsoft, Dell/EMC, Cisco, NetApp, and Oracle.
• Monitor vendor performance, service-level compliance, operational costs, and financial performance.
• Identify cost optimization opportunities without compromising system reliability or business continuity.

Qualifications

• Required
  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
  • 10–15+ years of progressive IT experience, with significant experience in enterprise infrastructure, systems administration, or IT operations.
  • Proven leadership experience managing large-scale enterprise infrastructure environments.
  • Strong knowledge of Windows Server, Unix/Linux, enterprise storage, backup, virtualization, and disaster recovery technologies.
  • Experience managing cloud infrastructure environments such as AWS, Azure, or Google Cloud.
  • Demonstrated responsibility for infrastructure uptime, availability, disaster recovery, and operational performance.
  • Experience managing technical teams, external vendors, and managed service providers.
  • Strong financial management experience, including enterprise IT budgets, vendor contracts, and cost optimization.
  • Working knowledge of ITIL practices, including incident, problem, change, capacity, and availability management.
  • Excellent communication skills with the ability to influence executive leadership, technical teams, and business stakeholders.
  • Must reside in the Memphis, Tennessee area.
• Preferred
  • Experience supporting global, multisite enterprise environments.
  • Background in manufacturing, industrial, or similarly complex enterprise operations.
  • Experience leading infrastructure transformation, cloud adoption, and modernization initiatives.