Senior IT Manager - Boston Hub

the LEGO Group; Boston (MA); Hybrid; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life and Disability Insurance

Wellbeing programs (Headspace)

Colleague discount

Bonus program

Hybrid work model

Job summary

The LEGO Group is seeking a Senior IT Manager & Competency Leader in a hybrid role based in the United States. You will lead the Onsite Technology team, drive engineering-led IT across the Americas, and partner with global product and technology teams to deliver key infrastructure projects.

You will build and grow technical capabilities, manage external partners, and push for delivery excellence while aligning with business objectives in a hybrid work environment.

Qualifications

• Led complex IT infrastructure projects (offices, relocations, expansions).
• Built and developed technical teams with structured development plans.
• Managed external IT partners delivering onsite services.
• Transformed IT from traditional to engineering-led operating model.

Responsibilities

• Lead a local Onsite Technology team within a global leadership context.
• Oversee regional IT infrastructure projects across the Americas (offices, relocations, partnerships).
• Drive automation, alignment with business stakeholders, and delivery of strategic initiatives.
• Shape organizational strategy and transformational change with the global leadership team.

Skills

IT infrastructure leadership

People leadership

Vendor management

Delivery excellence

Stakeholder management

Agile / engineering practices

Job description

Just imagine transforming a traditional IT support function into a high-performing engineering organization that enables the future of digital services. The strategic drive for this is clear, but can you be part of shaping the details and making it real?

About The Role

As our Senior IT Manager & Competency Leader, you'll lead a local Onsite Technology team while contributing as a key member of a global leadership team. You'll bring together people‑leadership, technical insight, project delivery, stakeholder influence, and transformation leadership to strengthen engineering capabilities and build a future‑ready organization. Alongside leading and developing the team, you'll oversee IT infrastructure projects across the Americas region, including new offices, expansions, relocations, and partnerships with external technology providers.

Required Qualifications

• Led complex IT infrastructure projects including new offices, office expansions, or relocations, covering planning, budget management, supplier coordination, risk management, and delivery.
• Built and developed technical teams by identifying capability gaps and creating structured development plans.
• Managed external IT partners delivering onsite technology services.
• Drove a transition from traditional IT support toward an engineering‑led operating model.
• Proven track record of implementing modern engineering and delivery practices that increased release predictability, improved service reliability, and enabled teams to deliver high‑quality outcomes with greater consistency.
• Proven ability to build trusted partnerships with business stakeholders and global product and technology teams, aligning diverse priorities to drive informed decisions and successful delivery of strategic initiatives.

Preferred Qualifications

• Proven track record of delivering automation initiatives that simplify complex IT operations, reduce manual effort, and improve the reliability, scalability, and efficiency of technology services.
• Demonstrated success working in agile environments, partnering with engineering, product, and business stakeholders to drive alignment, remove delivery obstacles, and continuously improve team outcomes.

What you'll build

• A skilled, engaged, and high‑performing Onsite Technology team.
• Clear priorities, accountability, and alignment with business objectives.
• Strong engineering, automation, and proactive technology enablement capabilities.
• Consistent delivery of local technology projects across the region.
• Trusted partnerships across business and digital technology teams.
• Meaningful contributions to organizational strategy and transformational change as part of the global leadership team.

If you've worked in a role where you delivered complex technology projects, transformed IT operations, and developed technical teams, you'll feel at home here. What matters most is your ability to combine strong leadership with practical delivery, creating measurable improvements for both people and technology.

Life on the team

You will join Hubs, Offices & Sites Onsite Technology within Digital Technology. The team provides the local presence and engineering expertise needed to bring digital products to life while acting as a bridge between business stakeholders and product teams. We work in global agile rhythms with regular planning, demonstrations, retrospectives, and weekly stand‑ups. You'll be part of a culture that values strategic thinking, problem solving, simplifying complexity, technical excellence, ownership, reliability, and continuous improvement in a hybrid working environment.

What success looks like

Success means helping the team evolve into an engineering‑driven organization recognized for consistent, high‑quality service delivery. Over the next 12 to 18 months, you'll support the shift toward more project and implementation work while strengthening local technology deployments and reliable operations. You'll work closely with Regional GMs, Lead Engineers, Competency Leads, and Digital project teams, helping shape both regional outcomes and global direction.

Please note If you require any reasonable accommodation or adjustments throughout the application process, please let us know. We will work with you to meet your needs. This position is Senior Manager level. Relocation support is not offered.

Compensation

The salary for this position has a range of 134.750,00 $ - 202.126,00 $ based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – Your workplace will be the office, store or factory specified in this advert.
• Hybrid Working – Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.