Senior IT Manager

Averda Waste Management India; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

An established industry player seeks a strategic IT leader to define and implement a digital strategy that aligns with organizational goals. This role involves building and managing a global IT team, overseeing IT operations, and ensuring compliance with industry standards. The ideal candidate will possess extensive experience in IT governance, project management, and vendor relations. Join a dynamic environment where your leadership will drive innovation and operational excellence, making a significant impact on the company's future. If you're ready to take on this challenge, we want to hear from you!

Qualifications

• 15+ years of experience in IT governance and management.
• Strong experience with Azure cloud technologies and IT service management standards.

Responsibilities

• Define and implement IT objectives that align with the company’s direction.
• Build, manage, and lead a global IT team.

Skills

IT Governance

Project Management

Data Analysis

Vendor Management

Risk Management

People Management

Education

Bachelor’s Degree in Computer Science

MS/M-Tech or MBA in Management

IT Best Practices Certification (ITIL, COBIT, ISO)

Tools

Azure Cloud Technologies

Veeam Backup

SolarWinds

PowerShell

Service-Now

Job description

Job Purpose -

• Define, implement, and monitor IT objectives that align with the companys direction
• Design, implement and monitor a digital IT strategy
• Build, manage and lead a global IT team
• Develop, manage and track the IT departments annual budget
• Direct IT Operations
• Define and implement infrastructure, services and applications that align with stakeholders requirements
• Manage the execution of IT programmes and projects
• Direct the optimization of IT policies, procedures and processes
• Direct the design and implementation of an information security platform
• Manage IT Systems Audit
• Manage communication with internal and external stakeholders
• Provide data analysis and interpretation
• People Management
• Comply with Health, Safety and Environment policies
• Risk Management

Job Responsibilities -

Define, implement, and monitor IT objectives that align with the company’s direction

• Define IT department’s IT goals and objectives
• Cascade IT goals to IT managers and their teams, to define objectives and milestones

Design, implement and monitor a digital IT strategy

• Assess current capabilities, performance and digital readiness
• Define target capabilities and conduct a gap analysis
• Define strategic plan and roadmap
• Communicate IT strategy and direction

Build, manage and lead a global IT team

• Define current and target organizational structure
• Define IT roles and responsibilities
• Define IT target skills and competencies
• Conduct IT capabilities’ gap analysis
• Hire new IT employees
• Provide direction, guidance and training to IT staff

Develop, manage and track the IT department’s annual budget

• Define IT Budget for all IT functions on a yearly basis along with global finance team
• Secure the approval of top management for the IT Budget

Direct IT Operations

• Oversee the delivery of IT services as per customers’ requirements and satisfaction
• Oversee the definition of SLAs for all services
• Oversee the resolution of IT incidents by the service desk and as per escalations

Define and implement infrastructure, services and applications that align with stakeholders’ requirements

• Manage the delivery of a resilient infrastructure and network
• Manage the design and delivery of IT applications
• Oversee the maintenance of an IT service catalogue

Manage the execution of IT programmes and projects

• Oversee the design and maintenance of an IT programmes / projects’ portfolio
• Analyse programme / project status, risks, issues and dependencies and provide clear, actionable recommendations to increase the likelihood of on-time, on-budget and in-scope delivery
• Analyse and report programme and project progress including KPI performance
• Communicate status reports to top management

Direct the optimization of IT policies, procedures and processes

• Oversee the implementation of IT policies, procedures and processes
• Ensure the compliance with internal IT P&Ps
• Ensure the compliance of IT processes with Delegated Authority Matrix and Conduct of Conduct
• Ensure the compliance with legal and regulatory requirements

Direct the design and implementation of an information security platform

• Oversee the design and implementation of IT security controls and guidelines
• Maintain an IT Security incidents’ profile
• Ensure the completeness of documents related to internal / External IT Security assessments
• Report and escalate IT Security incidents to IT management on a weekly / ad-hoc basis

Manage IT systems’ Audit

• Perform yearly audit of all IT assets and processes covering data, systems, roles and responsibilities and partners / suppliers

Manage communication with internal and external stakeholders

• Ensure that all internal stakeholders’ requirements have been considered in IT services’ delivery
• Provide tailored status reports on IT initiatives and projects to top management and internal stakeholders as per management levels
• Communicate with external stakeholders (customers, suppliers, regulators) and provide reports as required

Provide data analysis and interpretation

• Provide data management capabilities
• Oversee the delivery of the company’s data architecture
• Deliver predictive and forecast analysis

People Management

• Build the team, optimising talents and growing individuals
• Manage the performance of the team
• Develop and maintain teamwork among all teams promoting the sharing of ideas and best practice
• Report non-compliance cases and initiate actions as per ‘Managing Capability and Discipline Concerns Policy’

Qualifications-

• Bachelor’s Degree in Computer Science, Information Systems, or any other IT related field
• MS/M-Tech or MBA in Management or Systems (advantageous)
• IT Best practices certification (ITIL, COBIT or ISO)

Knowledge-

• IT Governance, IT Infrastructure Management and project management
• Maintain compliance with regulatory requirements and industry standards
• Vendor management, insure procure to pay process tracking and compliance such as BOQ, RFQ, RFP and invoice payment tracking. Also tracking of vendor KPI performance.
• Office / Site Management: Oversee general office IT operations, including management of local IT staff, equipment, and facilities.
• Coordinate meetings, appointments, and travel arrangements for IT staff members as needed
• Management of IT employee on boarding process.
• Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders
• Maintain accurate records and databases, ensuring data integrity and confidentiality
• Communication and Coordination: Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners
• Facilitate communication between departments and team members, ensuring timely and effective information flow
• Coordinate logistics for company events, meetings, and conferences
• Documentation and Compliance: Assist with the development and implementation of company policies, procedures, and guidelines
• Ensure proper documentation and record-keeping practices are followed
• Project Support: Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines
• Collaborate with team members to ensure project deliverables are met on time and within budget
• Language Proficiency
• English (fluent)
• Hindi (advantageous)

Technical Competencies -

• IT Processes, Policies and Procedures
• IT Compliance
• IT Service management standards (ex: ITIL, ISO 20000)
• Governance / Risk management standards (ex: ISO 31000, COBIT, COSO)
• Strong experience with Azure cloud technologies such as (but not limited to) Azure Entra ID, App service, Databricks, Storage Account, Virtual Machine, Azure recovery services, networking components.
• Strong knowledge of Enterprise applications and SSO configurations.
• Knowledge of security tools management such as Sentinel One or any other.
• Strong experience in backup administration using tools such as Veeam Backup, Cloudaily.
• Strong experience in monitoring tools such as SolarWinds, Logic Monitoring etc.
• Strong understanding of Networking protocols such as DNS, DHCP, TCP/IP, HTTP/HTTPS and SFTP.
• Strong experience in Endpoint security using Trendmicro, macfee & defender.
• Strong experience in endpoint management / MDM tool such as MDM -Zoho, Microsoft Intune.
• Strong knowledge of Patch management and vulnerability remediation.
• Should have knowledge of Automations using PowerShell scripting.
• Should be good in maintaining SOPs and documentation.
• Should be well versed with ITIL process and ticketing tool such as Freshworks, Service-Now, other ticketing tools.

Technical Skills (Good to Have):

• Experience in Linux operating systems troubleshooting.
• Experience with SOC or other common IT regulatory standards.
• Experience with AWS/GCP cloud services.
• Experience in Office365 Administration and support.
• Experience on Azure DevOps.

Expereince -

• Minimum 15 years’ experience in IT governance and management
• Minimum 5 years’ experience managing a team (virtual team -advantageous)
• Experience working with a global or multinational company in a relevant sector or industry

Interested candidates may kindly share resume on [e-mail].

Regards,