Senior IT Infrastructure Engineer (Remote, Flexible Hours)

AgileEngine, LLC.; United States; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

AgileEngine, LLC is seeking a Senior IT Infrastructure Engineer to design, operate, and improve the systems behind corporate IT services and business applications. The role covers on‑premises, data centers, and cloud environments, with responsibilities spanning Windows/Linux server administration, storage, backup, and core infra services.

You will support AWS/Azure, identity and access services, and automation using PowerShell, Python, Terraform, and Ansible.

Qualifications

• 4+ years of enterprise IT infrastructure experience
• Experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting
• Experience supporting cloud infrastructure and dependencies across compute, storage, networking, identity, and security services
• Experience with Active Directory or comparable identity platforms, privileged access, and service-account management
• Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation
• Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams
• Experience building or maintaining automation and repeatable operational processes
• Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner
• Strong written and verbal communication skills, with the ability to explain technical issues to stakeholders

Responsibilities

• Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
• Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
• Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
• Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
• Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
• Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
• Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
• Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
• Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
• Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
• Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
• Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
• Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
• Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
• Participate in an on-call or after-hours support rotation as required.

Skills

Windows & Linux admin

Cloud infrastructure

Identity & access management

Automation scripting

ITIL familiarity

Education

Bachelor's degree in CS/IT/Engineering

Tools

PowerShell

Python

Terraform

Ansible

Job description

AgileEngine, LLC is seeking a Senior IT Infrastructure Engineer to design, operate, and improve the systems behind corporate IT services and business applications. The role covers on‑premises, data centers, and cloud environments, with responsibilities spanning Windows/Linux server administration, storage, backup, and core infra services.

You will support AWS/Azure, identity and access services, and automation using PowerShell, Python, Terraform, and Ansible.