Senior IT Incident & Platform Operations Leader

McKesson; Irving, Winslow Township (TX, NJ); Hybrid; USD 145,000 - 242,000; Full time

Benefits offered by this job

Hybrid work option

Competitive compensation

Total Rewards

Job summary

McKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations in support of regulated supply chain environments. You will drive platform reliability, incident response, governance, and cross-functional execution across enterprise technology teams.

You will coordinate high-severity incident management, partner with executives, and ensure business continuity and DSCSA compliance.

Qualifications

• 10+ years of experience in IT Operations, Platform Operations, Incident Management, Service Management, Enterprise Applications, or related technology leadership roles.
• Experience leading major incident response, crisis management, or enterprise operational command-center activities.
• Experience working with DevOps processes, enterprise integrations, supply chain systems, or regulated technology platforms.
• Strong knowledge of IT Service Management (ITSM) processes, incident management, problem management, and service delivery.
• Demonstrated ability to lead cross-functional teams and coordinate multiple parallel workstreams under tight timelines.
• Excellent verbal and written communication skills with experience presenting to executives and business leaders.
• Experience managing offshore teams, managed service providers, and vendor relationships.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

Responsibilities

• Lead enterprise-wide incident management for critical business systems, rapidly assessing operational, customer, regulatory, and shipment impacts.
• Serve as the primary escalation leader during high-priority incidents, coordinating restoration efforts and driving resolution to minimize business disruption.
• Mobilize and direct cross-functional teams including SAP ATTP, SAP Basis, OTC, Portal, WMS, Integration, Infrastructure, and external service providers.
• Develop and execute platform operations strategies that align with business objectives, security requirements, compliance standards, and enterprise priorities.
• Own executive and stakeholder communications, translating technical status into clear business-impact updates and actionable decisions.
• Guide platform governance, operational standards, continuous improvement initiatives, and service performance management.
• Partner with operations leaders to assess customer impact and communicate effectively with strategic customers and executive stakeholders.
• Drive platform reliability, scalability, automation, vendor performance, and operational excellence across technology ecosystems.

Skills

Incident management

IT operations

ITSM

Cross-functional leadership

Executive communication

Offshore team management

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

SAP ATTP

SAP Basis

OTC

WMS

Integration Platform

Infrastructure

CI/CD

Job description

McKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations in support of regulated supply chain environments. You will drive platform reliability, incident response, governance, and cross-functional execution across enterprise technology teams.

You will coordinate high-severity incident management, partner with executives, and ensure business continuity and DSCSA compliance.