Senior IT Incident Lead - 24/7 SysAdmin & Support

US Deputy Assistant Secretary for Information and Technology; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Enterprise Command Operations, provides system analysis and customer support for major IT incidents that disrupt nationwide services for Veterans.

Qualifications emphasize attention to detail, customer service, oral communication, and problem solving, with at least one year of specialized IT experience and ITIL-based incident management exposure.

Qualifications

• IT-related experience demonstrating four core competencies.
• Experience delivering quality IT incident management in a 24/7 environment.

Responsibilities

• Lead and coordinate enterprise IT incident management for major outages.
• Monitor, triage, and resolve incidents impacting multiple users or locations.
• Communicate incident status and impact to stakeholders and leadership; prepare reports and root cause analyses.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Tools

ITIL

Job description

The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Enterprise Command Operations, provides system analysis and customer support for major IT incidents that disrupt nationwide services for Veterans.

Qualifications emphasize attention to detail, customer service, oral communication, and problem solving, with at least one year of specialized IT experience and ITIL-based incident management exposure.