Senior Help Desk Technician - ITIL Pro & End-User Training

CGS Federal (Contact Government Services); New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off

Job summary

CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 support for EOUSA, handling PC assistance, account management, software/hardware installs, and conference room setups. You will assist senior management and staff and help create training and documentation to streamline operations.

Responsibilities include maintaining IT inventories, generating proactive reports, applying ITIL best practices, and supporting online meetings and AV equipment as needed.

Qualifications

• One year or more Adobe Connect setup experience.
• ITIL Foundations certification.
• Change Management experience.
• Active DOD clearance of Level 6 Public Trust or above.

Skills

Backup/Restore

File Server

User Accounts

Software Install

Remote Support

End-user Training

Documentation

Incident Logs

ITIL

A/V Setup

Tools

Adobe Connect

Job description

CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 support for EOUSA, handling PC assistance, account management, software/hardware installs, and conference room setups. You will assist senior management and staff and help create training and documentation to streamline operations.

Responsibilities include maintaining IT inventories, generating proactive reports, applying ITIL best practices, and supporting online meetings and AV equipment as needed.