Senior IT Help Desk - Aerospace Startup, On-Site, Stock Options

Speedrun Talent Network; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) program and transparent stock

Self-managed and flexible time-off

Job summary

Astro Mechanica, a San Francisco aerospace company, seeks an IT support specialist to be the face of IT across the organization. You’ll handle Windows, macOS, and GCC High Microsoft 365 environments, assist engineers and leadership, and mentor junior technicians.

In this role you will manage devices with Intune and Jamf, support Okta MFA, and ensure ITAR/CMMC 2.0 compliance in day-to-day operations. A customer-first mindset and strong communication are essential to keep tools secure and

Qualifications

• 3+ years of experience in an IT help desk or desktop support role.
• Excellent communication and people skills.
• A patient, positive, customer-first attitude.
• Experience supporting Windows and macOS users; Linux experience is a plus.
• Hands-on experience with Microsoft Intune and Jamf.
• Experience supporting Microsoft 365; GCC High experience is a strong plus.
• Familiarity with Ubiquiti and Cisco networking.
• Familiarity with CMMC 2.0 and ITAR/EAR requirements, or a willingness to learn quickly.
• 2+ years of experience working in a startup environment.
• Ability to work full-time in office, Monday through Friday.
• Must be a U.S. citizen.

Responsibilities

• Be the friendly, go-to IT support contact across the company in person, chat, and tickets.
• Build strong relationships with teams across engineering, operations and leadership.
• Resolve escalated hardware, software, account, and network issues for Windows, macOS and Linux.
• Lead new hire onboarding: set up laptops and accounts, and walk people through our tools and security practices.
• Support Microsoft 365 GCC High, including user accounts, email, SharePoint, OneDrive and Teams.
• Manage devices through Microsoft Intune and Jamf: enrollment, apps, updates and compliance.
• Explain Okta sign-in and MFA and security controls in plain language.
• Troubleshoot network issues at the desk and in the office (Ubiquiti/Cisco).
• Mentor junior technicians, and share what you learn through clear documentation.
• Follow CMMC 2.0 and ITAR/EAR requirements in day-to-day support.

Skills

Customer empathy

IT support

Windows administration

macOS administration

Microsoft 365 administration

Communication

Team collaboration

Security awareness

Problem solving

Tools

Intune

Jamf

SharePoint

OneDrive

Teams

Ubiquiti

Cisco

Okta

Job description

Astro Mechanica, a San Francisco aerospace company, seeks an IT support specialist to be the face of IT across the organization. You’ll handle Windows, macOS, and GCC High Microsoft 365 environments, assist engineers and leadership, and mentor junior technicians.

In this role you will manage devices with Intune and Jamf, support Okta MFA, and ensure ITAR/CMMC 2.0 compliance in day-to-day operations. A customer-first mindset and strong communication are essential to keep tools secure and