IT Helpdesk Manager — Lead Secure, In-Office Tech Ops

Astro Mechanica CORP.; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and VIS

401(k) program and stock options

PTO, holidays, and sick time

Flexible work environment

Job summary

Astro Mechanica CORP. is seeking a hands-on IT leader to build and run our help desk for a fast-growing aerospace startup. You’ll own day-to-day IT support across Windows, macOS, and Linux, ensure security and compliance, and mentor the team on IT operations.

You’ll manage Microsoft 365 GCC/GCC High, Intune and Jamf, design network infra with Ubiquiti and Cisco, and uphold CMMC 2.0 and ITAR/EAR requirements in an on-site role at our SF office.

Qualifications

• 3+ years of experience managing an IT or help desk team.
• 3+ years of experience working in a startup environment.
• 3+ years of Windows and macOS administration experience; Linux experience is a huge plus.
• 3+ years administering Microsoft Intune and Jamf MDM platforms.
• Hands-on experience administering Microsoft 365 GCC and GCC High.
• Experience with Ubiquiti and Cisco networking.
• Experience administering a CMMC 2.0 compliant work environment.
• Working knowledge of CMMC 2.0 and ITAR/EAR compliance requirements.
• Ability to work full-time in office, Monday through Friday.
• Must be a U.S. citizen.

Responsibilities

• Lead, hire and mentor the IT help desk team, and set clear priorities, SLAs and escalation paths.
• Own day-to-day IT support for Windows, macOS and Linux users across the company.
• Administer our Microsoft 365 GCC and GCC High tenants, including identity, email, SharePoint, OneDrive and Teams.
• Manage endpoints through Microsoft Intune and Jamf: enrollment, configuration profiles, patching, compliance policies and app deployment.
• Design, maintain and troubleshoot our network infrastructure (Ubiquiti, Cisco), including switching, wireless, firewalls and VPN.
• Maintain a CMMC 2.0 compliant environment: implement and monitor controls, collect evidence, and support audits and assessments.
• Ensure IT systems and processes meet ITAR and EAR requirements for handling controlled technical data.
• Manage onboarding and offboarding, access reviews, and asset lifecycle from procurement to disposal.
• Write and maintain IT documentation, runbooks and user-facing guides.
• Partner with engineering, operations and leadership to evaluate and roll out new tools.

Skills

IT leadership

Startup experience

Windows administration

macOS administration

Microsoft Intune

Jamf

Microsoft 365 GCC/GCC High

Networking

CMMC 2.0 compliance

ITAR/EAR compliance

On-site availability

Tools

Microsoft Intune

Jamf Pro

Microsoft 365 GCC High

Ubiquiti

Cisco networking

Job description

Astro Mechanica CORP. is seeking a hands-on IT leader to build and run our help desk for a fast-growing aerospace startup. You’ll own day-to-day IT support across Windows, macOS, and Linux, ensure security and compliance, and mentor the team on IT operations.

You’ll manage Microsoft 365 GCC/GCC High, Intune and Jamf, design network infra with Ubiquiti and Cisco, and uphold CMMC 2.0 and ITAR/EAR requirements in an on-site role at our SF office.