Senior IT Field Support Specialist

100 Albany Med Health System; West Windsor (NJ); Hybrid; USD 59,000 - 89,000; Full time

Job summary

Albany Med Health System seeks a Tech Field Support to provide onsite and remote IT help desk support in the United States. The role escalates issues, owns resolutions, and ensures exemplary customer service to Albany Med staff.

Responsibilities include desktop troubleshooting, installing equipment, and collaborating with IT teams; the position may involve on-call rotation and adherence to SOPs.

Qualifications

• Experience providing field IT support onsite and remotely.
• Strong customer service and communication skills.
• Ability to troubleshoot desktops, printers, and peripherals.
• Follows documented procedures and contributes to SOPs.

Responsibilities

• Respond to problems and repair malfunctioning equipment promptly.
• Provide desktop troubleshooting and configuration support.
• Install terminals, PCs, printers, and other devices.
• Deliver excellent customer service during user interactions.
• Collaborate with IT teams to meet department goals.
• Escalate issues per SOPs and participate in on-call rotations.

Skills

Customer service

Desktop troubleshooting

Remote support

Onsite support

Ticketing/Help Desk

Communication

Tools

Help Desk Software

Remote access tools

Diagnostics tools

Job description

Albany Med Health System seeks a Tech Field Support to provide onsite and remote IT help desk support in the United States. The role escalates issues, owns resolutions, and ensures exemplary customer service to Albany Med staff.

Responsibilities include desktop troubleshooting, installing equipment, and collaborating with IT teams; the position may involve on-call rotation and adherence to SOPs.