Senior IT Engineer - Hybrid MSP Leader (Client-Facing)

CMC; Exeter (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k after 3 months

Dental insurance

Health insurance

Unlimited PTO

Phone & Internet reimbursement

Mac or Windows laptop

Job summary

CMC, a fast-growing MSP based in Exeter, NH, seeks a Senior IT Engineer to join our in-house team. This role is deeply hands-on, solving complex problems and working directly with clients in a hybrid office model with 1-2 days per week in the Exeter office.

You’ll handle escalations, project implementations, and systems design, collaborating with clients and internal teams to keep environments secure and efficient. Travel to Boston-area sites may be required.

Qualifications

• 10+ years of hands-on IT experience in complex environments.
• Deep knowledge of Microsoft ecosystems: Windows Server, Azure, 365.
• Experience with firewalls, switches, and networking fundamentals.
• Virtualization experience with Hyper-V and/or VMware.
• Familiarity with RMM/PSA tools (ConnectWise or similar).

Responsibilities

• Act as Tier 2 technical support for escalations and complex issues.
• Architect and implement infrastructure and cloud solutions for small to mid-sized businesses.
• Support and maintain environments including Windows Server, Microsoft 365, Azure, Active Directory, virtualization (VMware), Fortigate firewalls, and Rubrik backups.
• Perform on-site visits for project work, assessments, and troubleshooting.
• Collaborate with account managers to align IT strategy with client business goals.
• Document client environments and follow best practices for security and standardization.
• Provide mentorship to junior team members and help develop SOPs.
• Participate in on-call rotation for after-hours support when required.

Job description

CMC, a fast-growing MSP based in Exeter, NH, seeks a Senior IT Engineer to join our in-house team. This role is deeply hands-on, solving complex problems and working directly with clients in a hybrid office model with 1-2 days per week in the Exeter office.

You’ll handle escalations, project implementations, and systems design, collaborating with clients and internal teams to keep environments secure and efficient. Travel to Boston-area sites may be required.