Senior IT Engineer: Global Ops & Security Lead

Invitahealth; Baltimore (MD); Vor Ort; USD 85.000 - 100.000; Vollzeit

Zusammenfassung

InVita Healthcare Technologies seeks a Senior IT Engineer to join our global IT team. You will administer and support our corporate technology environment, focusing on security, identity, endpoints, networking, and productivity platforms, while spending 10–15% on leadership and vendor coordination.

As the designated second-in-command to the Global IT Manager, you will mentor teammates, manage selected vendor relationships, and contribute to IT planning and standardization across locations.

Qualifikationen

• Significant experience in information technology, systems administration, infrastructure, endpoint management, or a related technical role.
• Ability to independently manage and troubleshoot complex IT systems and services with delivery-focused mindset.
• Experience with Microsoft 365, Entra ID/Azure AD, endpoint-management platforms, and enterprise collaboration technologies.

Aufgaben

• Provide senior-level administration and support for the company’s corporate technology environment.
• Administer and maintain identity, endpoint, collaboration, networking, security, and productivity platforms.
• Troubleshoot and resolve complex technical issues escalated from other members of the IT team.
• Implement and maintain standardized configurations for corporate endpoints, applications, and infrastructure.
• Manage user accounts, access permissions, authentication, endpoint configuration, and related lifecycle activities.
• Identify opportunities to automate routine IT processes and improve operational efficiency.
• Maintain appropriate monitoring, alerting, documentation, and operational procedures for supported systems.
• Serve as the designated second-in-command for global IT operations.
• Act on behalf of the Global IT Manager during vacations, absences, or other periods when delegated responsibility is required.
• Coordinate daily IT priorities, workload, escalations, and operational issues when acting for the Global IT Manager.
• Provide guidance and technical direction to other IT team members.
• Assist with prioritization and assignment of support requests, projects, and operational activities.
• Escalate significant operational, security, personnel, or business issues to appropriate leadership.
• Participate in IT planning, prioritization, and operational decision-making with the Global IT Manager.
• Provide continuity of IT leadership without removing the position’s primary focus on hands‑on technical work.
• Serve as the primary operational owner for designated IT vendors, service providers, and technology contracts.
• Manage day-to-day vendor relationships, service delivery, escalations, renewals, and performance.
• Monitor vendor performance against contractual commitments and service expectations.
• Review utilization, licensing, upcoming renewals, and opportunities for consolidation or cost optimization.
• Coordinate with Finance, Legal, Security, and the Global IT Manager as appropriate for contract renewals and changes.
• Maintain documentation of assigned contracts, renewal dates, licensing commitments, and vendor contacts.
• Implement and maintain corporate security standards across endpoints, identities, systems, and applications.
• Support endpoint security, patching, encryption, authentication, access-control, and device-management requirements.
• Assist with security investigations and remediation activities involving corporate IT systems.
• Support periodic user and access reviews.
• Assist with audit and compliance evidence collection and remediation activities.
• Ensure IT procedures and system configurations remain consistent with established security policies and company standards.
• Identify technology or process risks and elevate them appropriately.
• Support IT integration activities associated with acquisitions, mergers, and organizational changes.
• Perform technical discovery and document acquired-company users, devices, applications, networks, vendors, and technology services.
• Execute migration and integration activities involving identities, endpoints, collaboration platforms, applications, and corporate services.
• Help identify technical gaps, security risks, unsupported systems, licensing issues, and opportunities for standardization.
• Assist in executing established IT integration plans, standards, and checklists.
• Provide technical support to acquired employees throughout transition and integration activities.
• Support implementation of consistent technology standards across company locations and business units.
• Assist with consolidation of systems, vendors, applications, and technology platforms.
• Ensure systems under the position’s responsibility are appropriately configured, documented, secured, and supported.
• Identify inconsistencies between locations or business units and recommend practical improvements.
• Help develop repeatable technical processes that can be applied across the global organization.
• Create and maintain system documentation, configuration standards, procedures, inventories, and operational runbooks.
• Maintain accurate documentation for systems and services within assigned areas of responsibility.
• Develop procedures that enable other IT personnel to effectively support systems and services.
• Participate in problem management and root‑cause analysis for recurring or significant IT issues.
• Recommend and implement improvements to reliability, security, supportability, and employee experience.

Kenntnisse

IT administration

Security practices

Vendor management

Team leadership

Documentation

Tools

Microsoft Intune

Jamf

Entra ID/Azure AD

Endpoint management platforms

Windows

macOS

Cloud technologies

Jobbeschreibung

InVita Healthcare Technologies seeks a Senior IT Engineer to join our global IT team. You will administer and support our corporate technology environment, focusing on security, identity, endpoints, networking, and productivity platforms, while spending 10–15% on leadership and vendor coordination.

As the designated second-in-command to the Global IT Manager, you will mentor teammates, manage selected vendor relationships, and contribute to IT planning and standardization across locations.