Senior IT Business Analyst - Self-Service Portal Lead

Resolution Technologies, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Resolution Technologies, Inc. is seeking a Senior IT Business Analyst to analyze business needs and support planning, design, and implementation of new or enhanced systems.

This role serves as the primary subject matter expert for our online, self-service portal, guiding the development team and third-party vendors. The position also supports production activities, enhancements, and testing, coordinating portal maintenance and creating detailed requirements and documentation to drive successful

Qualifications

• Experience managing IT projects and writing business requirements.
• Strong self-starter who can work independently.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with CCS and Legal staff.
• Strong command of English grammar, punctuation, and writing conventions.
• Ability to quickly understand and translate stakeholder needs.
• Receptive to direction, feedback, and editing.
• Logical, analytical, and detail-oriented.
• Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.

Responsibilities

• Ensure application functionality, requirements, and industry standards are accurately defined and implemented.
• Serve as the primary subject matter expert for program operations.
• Coordinate self-service portal maintenance and support activities, representing agency interests.
• Develop detailed business requirements and system documentation.
• Assist CCS with creating self-service portal user training materials, including screenshots and guidance.
• Develop and execute test plans; support user acceptance testing and data preparation.
• Participate in self-service portal enhancement projects through the full project lifecycle, from definition through evaluation.
• Build collaborative partnerships with internal teams and external vendors to ensure timely and successful deliverables.
• Fulfill data requests as needed.

Skills

IT project management

Business requirements

Independent worker

Written communication

Verbal communication

English writing

Stakeholder translation

Balsamiq

Azure DevOps

SQL scripting

Microsoft Office

Data analysis

Attention to detail

Analytical thinking

Education

Bachelor degree in a related field, 10+ years of relevant experience

Tools

Azure DevOps

Balsamiq

Job description

Resolution Technologies, Inc. is seeking a Senior IT Business Analyst to analyze business needs and support planning, design, and implementation of new or enhanced systems.

This role serves as the primary subject matter expert for our online, self-service portal, guiding the development team and third-party vendors. The position also supports production activities, enhancements, and testing, coordinating portal maintenance and creating detailed requirements and documentation to drive successful