Senior IS Technician - Onsite

Jobs via Dice; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans les solutions technologiques recherche un Senior IS Technician pour fournir un soutien technique dans un environnement en évolution rapide. Le candidat idéal doit avoir une forte aptitude à résoudre des problèmes, une excellente capacité de communication et de solides compétences en réparation matérielle. Ce rôle clé exige la gestion de la qualité des matériels informatiques et un service client exceptionnel.

Benefits

Training opportunities

Reimbursement for travel expenses

Qualifications

• Deux ans d'expérience dans un environnement technique, avec des certifications techniques de préférence.
• Excellentes compétences en service client et support technique.
• Capacité à soulever jusqu'à 80lbs et à travailler en autonomie.

Responsibilities

• Réparer, configurer et assurer la qualité des appareils informatiques.
• Fournir un support technique aux utilisateurs internes.
• Gérer les demandes de service et assurer le suivi des problèmes.

Skills

Technical support

Customer service

Hardware repair

Problem solving

Attention to detail

Education

High School Diploma

Technical school degree

CompTIA A+ Certification (preferred)

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, VIVA USA INC, is seeking the following. Apply via Dice today!

Title: Senior IS Technician - Onsite

Mandatory skills:

MS Word, Excel,

network services, software systems engineering,

technical support, service calls, call center, customer service,

computer hardware, printer hardware, IT hardware,

network services, field service, hardware repair,

PC, servers, mainframes,

system procedures, online transactions, systems status,

software systems engineering, application development,

asset tracking, software systems, hardware, production, inventory,

system procedures, online transactions, warranty claims

Description:

Individuals are responsible to repair, stage, configure and QA IT hardware to stores and field service technicians. This position will also refurbish and QA returned store hardware equipment. Constant walking and standing. Constant lifting less then 30lbs but occasionally lifting up to 80lbs with assistance.

Position Summary:

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Duties:

Administer asset tracking using the client software systems.

Provide staging, configuration and bench repairs of specific client store hardware.

Process all applicable warranty claims.

Accurately record all production details and inventory movements.

Refurbish and QA returned store hardware equipment.

Experience:

Technical individual with 2 year technical school, Technical certifications (ex. CompTIA A+), and/or Technical experience preferred.

Administrative Computer Skills, Word And Excel Also Preferred

Working knowledge of problem solving and decision making skills

Education:

High School Diploma required.

Must Haves:

Strong attentional to detail

Must be able to multi-task

Good mechanical aptitude

Will train the right candidate how to do the job

Worker will assist in running service calls and installing computer and printer hardware in client stores. Some drive times may be several hours in each direction. A permanent employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several client locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at client reimbursement rate. Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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