Senior Iris Operations Specialist - Admin & Data

Jobtome; La Crosse (WI); On-site; USD 25,000 - 48,000; Full time

Job summary

Molina Healthcare is hiring for a senior administrative role supporting Wisconsin IRIS program operations. You will handle referrals, enrollments, eligibility tasks, and service authorizations, while ensuring efficient workflows and adherence to program requirements.

The role involves data entry across DHS systems, SharePoint, and Power BI, plus responding to emails and calls, analyzing processes, and driving improvements in collaboration with teams across the organization.

Qualifications

• 2+ years of administrative/healthcare experience preferred, especially with IRIS-like programs.
• Bachelor’s degree or commensurate experience required.
• Strong customer service skills are essential.
• Excellent organizational, prioritization and time-management abilities.
• Analytical and problem-solving capabilities required.
• Ability to follow HIPAA and maintain confidentiality.
• Ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Provide senior-level administrative support to operations and field staff for referrals, enrollment, eligibility, and service authorization in the Wisconsin IRIS program.
• Support data entry and tracking in DHS systems, SharePoint, and Power BI.
• Handle email requests from coworkers, providers, and partner agencies; manage phone queues and calls.
• Analyze data/workflows and propose improvements; assist with implementing changes.
• Lead projects and contribute to process development within areas of responsibility.

Skills

Customer service

Organizational skills

Time management

Analytical thinking

Communication

Teamwork

Education

Bachelor's degree or commensurate experience

Tools

Microsoft Office

SharePoint

Power BI

Job description

Molina Healthcare is hiring for a senior administrative role supporting Wisconsin IRIS program operations. You will handle referrals, enrollments, eligibility tasks, and service authorizations, while ensuring efficient workflows and adherence to program requirements.

The role involves data entry across DHS systems, SharePoint, and Power BI, plus responding to emails and calls, analyzing processes, and driving improvements in collaboration with teams across the organization.