Senior Iris Operations Lead

Jobtome; Milwaukee (WI); On-site; USD 25,000 - 48,000; Full time

Job summary

Jobtome in Milwaukee, WI is seeking a senior administrative support professional to bolster Wisconsin IRIS program operations. You will work with field staff to process referrals, enrollments, eligibility reviews, and service authorizations.

The role emphasizes data entry accuracy in the DHS information system, SharePoint, and Power BI, plus responsive email and phone support, project coordination, and collaboration with providers to uphold quality, compliant care.

Qualifications

• 2+ years of administrative/healthcare experience preferred, especially with disabled or older adults.
• Bachelor’s degree or equivalent experience in a related field.
• Strong customer service, organization, and time-management skills.
• Able to maintain HIPAA confidentiality and handle multiple priorities.
• Proactive, detail-oriented, and able to work collaboratively or independently.

Responsibilities

• Provide senior level support for referrals, enrollments, eligibility, and service authorizations for the Wisconsin IRIS program.
• Support data entry and tracking in the DHS information system, SharePoint, and Power BI.
• Respond to email requests from coworkers, providers, and partner agencies.
• Manage phone queues and assist with calls.
• Analyze data/workflows and suggest improvements; help implement changes.
• Manage projects and participate in process development and collaboration with teams.
• Ensure operations meet IRIS program requirements and maintain strong partner relationships.

Skills

Administrative support

HIPAA compliance

Data entry

Customer service

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor's degree or commensurate experience

Tools

SharePoint

Power BI

DHS information system

Microsoft Office

Job description

Jobtome in Milwaukee, WI is seeking a senior administrative support professional to bolster Wisconsin IRIS program operations. You will work with field staff to process referrals, enrollments, eligibility reviews, and service authorizations.

The role emphasizes data entry accuracy in the DHS information system, SharePoint, and Power BI, plus responsive email and phone support, project coordination, and collaboration with providers to uphold quality, compliant care.