Senior Internal Communications Leader: Strategy & Ops

Navy Federal Credit Union; Vienna (VA); On-site; USD 110,000 - 170,000; Full time

Job summary

Navy Federal Credit Union is seeking a Manager II, Internal Communications (Communications Strategy & Operations) to lead strategy, governance, technology, analytics and channels powering enterprise employee communications. You will guide executive messaging, change initiatives and audience engagement with a data-driven approach.

The ideal candidate combines strategic thinking with operational excellence, leadership, and the ability to influence senior stakeholders while building high‑performing

Qualifications

• College/university degree and 7+ years work experience; 3+ years of management experience.
• Expertise in executive communications, change management and employee engagement.
• Experience developing and leading enterprise communications governance, planning processes, standards, and operating frameworks.
• Strong analytical and strategic thinking skills.

Responsibilities

• Develops and implements internal communication strategies that support business objectives and engage diverse employee audiences.
• Partners with senior leaders to provide strategic counsel on communication plans related to transformation, culture, and organizational priorities.
• Manages communication channels, tools, and platforms to ensure consistent messaging and operational efficiency.
• Oversees content development and editorial processes, guiding tone, style and delivery to align with audience needs and company voice.
• Leads cross-functional initiatives, coordinating with stakeholders to execute high-impact communication campaigns.
• Applies data and insights to measure communication effectiveness and inform continuous improvement.
• Communicates corporate policies, updates, and initiatives across all levels, reinforcing company values and strategic direction.
• Manages multiple projects simultaneously, making informed decisions on priorities, resources and timelines.
• Builds relationships across teams to drive alignment, influence outcomes and foster collaboration.
• Supports team development through mentoring and knowledge sharing, contributing to a culture of growth and excellence.

Skills

Strategic communication

Executive communication

Change management

Data-driven decision making

Leadership

Education

Bachelor's degree in Communications/PR/Journalism/Marketing

Master's degree preferred in Communications/PR/Marketing

Tools

Content management systems

Intranets

Enterprise communications platforms

Job description

Navy Federal Credit Union is seeking a Manager II, Internal Communications (Communications Strategy & Operations) to lead strategy, governance, technology, analytics and channels powering enterprise employee communications. You will guide executive messaging, change initiatives and audience engagement with a data-driven approach.

The ideal candidate combines strategic thinking with operational excellence, leadership, and the ability to influence senior stakeholders while building high‑performing