Manager II, Internal Communications

Navy Federal Credit Union; Vienna (VA); On-site; USD 110,000 - 170,000; Full time

Job summary

Navy Federal Credit Union is seeking a Manager II, Internal Communications (Communications Strategy & Operations) to lead strategy, governance, technology, analytics and channels powering enterprise employee communications. You will guide executive messaging, change initiatives and audience engagement with a data-driven approach.

The ideal candidate combines strategic thinking with operational excellence, leadership, and the ability to influence senior stakeholders while building high‑performing

Qualifications

• College/university degree and 7+ years work experience; 3+ years of management experience.
• Expertise in executive communications, change management and employee engagement.
• Experience developing and leading enterprise communications governance, planning processes, standards, and operating frameworks.
• Strong analytical and strategic thinking skills.

Responsibilities

• Develops and implements internal communication strategies that support business objectives and engage diverse employee audiences.
• Partners with senior leaders to provide strategic counsel on communication plans related to transformation, culture, and organizational priorities.
• Manages communication channels, tools, and platforms to ensure consistent messaging and operational efficiency.
• Oversees content development and editorial processes, guiding tone, style and delivery to align with audience needs and company voice.
• Leads cross-functional initiatives, coordinating with stakeholders to execute high-impact communication campaigns.
• Applies data and insights to measure communication effectiveness and inform continuous improvement.
• Communicates corporate policies, updates, and initiatives across all levels, reinforcing company values and strategic direction.
• Manages multiple projects simultaneously, making informed decisions on priorities, resources and timelines.
• Builds relationships across teams to drive alignment, influence outcomes and foster collaboration.
• Supports team development through mentoring and knowledge sharing, contributing to a culture of growth and excellence.

Skills

Strategic communication

Executive communication

Change management

Data-driven decision making

Leadership

Education

Bachelor's degree in Communications/PR/Journalism/Marketing

Master's degree preferred in Communications/PR/Marketing

Tools

Content management systems

Intranets

Enterprise communications platforms

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Manager II, Internal Communications (Communications Strategy & Operations) leads the strategy, operations, governance, technology, analytics, channels and team that power enterprise employee communications. This role ensures communications are aligned, data-driven and effective in supporting organizational priorities, employee engagement and business transformation.

This role is ideal for a strategic communications leader who thrives at the intersection of planning, operations and execution. You will establish the frameworks, processes and capabilities that enable effective communication across the enterprise, while partnering with senior leaders to guide communication strategy, support executive and change initiatives and strengthen audience engagement.

You will also lead efforts to advance communications through data, technology, AI and continuous improvement, helping the function evolve to meet changing organizational needs.

The ideal candidate combines strategic thinking with operational excellence and strong leadership. You are comfortable navigating ambiguity, influencing senior stakeholders and translating business priorities into actionable communications strategies. You bring experience building high-performing teams, leveraging insights to drive decisions and creating the systems, partnerships and capabilities that enable communicators and leaders to succeed at scale.

Responsibilities

• Develops and implements internal communication strategies that support business objectives and engage diverse employee audiences.

• Partners with senior leaders to provide strategic counsel on communication plans related to transformation, culture, and organizational priorities.

• Manages communication channels, tools, and platforms to ensure consistent messaging and operational efficiency.

• Oversees content development and editorial processes, guiding tone, style and delivery to align with audience needs and company voice.

• Leads cross-functional initiatives, coordinating with stakeholders to execute high-impact communication campaigns.

• Applies data and insights to measure communication effectiveness and inform continuous improvement.

• Communicates corporate policies, updates, and initiatives across all levels, reinforcing company values and strategic direction.

• Manages multiple projects simultaneously, making informed decisions on priorities, resources and timelines.

• Builds relationships across teams to drive alignment, influence outcomes and foster collaboration.

• Supports team development through mentoring and knowledge sharing, contributing to a culture of growth and excellence.

• May perform other duties as assigned.

Qualifications

• College/university degree and 7+ years work experience; 3+ years of management experience.

• Demonstrated success in leading cross-functional communication initiatives.

• Expertise in executive communications, change management and employee engagement.

• Experience developing and leading enterprise communications governance, planning processes, standards, and operating frameworks.

• Strong analytical and strategic thinking skills.

• Experience managing enterprise communications platforms, intranets, content management systems and digital employee communications channels.

• Strong ability to manage multiple teams, ensuring alignment and cohesion in achieving objectives.

• Experience leading enterprise internal communications functions within large, complex organizations.

• Expertise in managing projects from conception to execution, ensuring adherence to timelines and budgets.

• Experience supporting crisis communications, reputation management and communication response planning.

• Ability to analyze diverse data and identify trends to inform decision-making and strategic planning.

• Excellent communication skills, able to convey complex ideas and strategies to various audiences.

• Flexibility to adapt strategies and processes in response to evolving business conditions or challenges.

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.

Desired Qualifications

• Minimum of 10+ years of experience in Public Relations, Journalism, Marketing, or related field; 5+ years of management experience.

• Master's degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.

• Working knowledge of Navy Federal products, services, programs, policies and procedures and/or prior financial services industry experience.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces 2025
• 2025 PEOPLE Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes 2026 America's Best Large Employers
• Forbes 2025 America's Best Employers for New Grads
• Forbes 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.