Senior Intake Coordinator

New England Life Care; Concord (NH); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Generous 403b savings program

Life insurance

Disability insurance

Generous PTO and paid holidays

Job summary

New England Life Care (NELC) is seeking a Senior Intake Coordinator for a full-time, on-site role in Canton, MA. The position coordinates care for patients receiving home infusion therapy and supports the healthcare team by compiling patient profiles and distributing them to the appropriate members.

After 180 days of probation and with a mentor, there is weekend rotation roughly every three to six weeks. Training is 100% on site, and work-from-home may be available once training is completed.

Responsibilities

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing
• Responsible for answering all incoming phones for Intake

Skills

Phone coordination

Communication

Multitasking

Intake coordination

Job description

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Senior Intake Coordinator

Full Time Technical Canton, MA, US

8 days ago Requisition ID: 1784

Salary Range: $23.00 To $24.00 Hourly

At New England Life Care (NELC), you'll join a mission-driven organization where your work helps make a meaningful difference in the lives of patients across New England. As the region's only non-profit home infusion provider, NELC serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC was created to ensure patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service.

Our employees are at the heart of everything we do. At NELC, we are committed to fostering a diverse, inclusive, and authentic workplace where every employee is heard, valued, and supported. If you're excited about this opportunity but don't meet every qualification listed in the job description, we still encourage you to apply—you may be the person we're looking for.

New England Life Care currently has openings for full-time Senior Intake Coordinators. These are hourly, non-exempt roles with normal Monday – Friday schedules from 8am - 5pm. Once fully trained, there is a requirement to participate in the with weekend rotation, which is typically once every three to six weeks. Training is 100% on site. Work from home may be available after being fully trained.

Summary:

The position is responsible for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a tenured staff member designated as an official mentor/buddy during the 180-day probationary period.

Career Ladders : NELC’s Intake Department offers career ladders to intake Coordinators. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

• Intake Coordinator – represents an entry level position in the department. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2 years to:
• Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to:
• CCRC Intake Specialist – Candidates who are part of the CCRC/Intake team and who have responsibility for advanced departmental, company and member hospital engagement. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2 years to:
• Intake & Liaison Referral Specialist – Candidates who are part of a senior level CCRC/Intake level and who have responsibility for multiple member hospital coverage/engagement, with the ability help develop Intake staff to move into Lead or CCRC roles.
• Health insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Generous PTO and Paid Holidays
• And much more!

Primary Responsibilities:

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing
• Responsible for answering all incoming phones for Intake