Senior Insurance Servicing Specialist

JPMorganChase; Fort Worth (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorganChase in Fort Worth, TX seeks an Insurance Servicing Specialist to manage a high-volume insurance servicing mailbox and complex inquiries from intake to resolution. You will research loan insurance records, coordinate with partners, and perform proactive outreach to clients and agents to obtain required documentation and close items.

You will strengthen service quality and compliance by maintaining audit-ready records, tracking exceptions, and escalating time-sensitive risks.

Qualifications

• Experience in insurance servicing, policy or coverage review, or related loan servicing with insurance.
• Ability to manage high-volume inbox or queue work and prioritize to resolution.
• Strong written and verbal communication with clients, agents, and partners.

Responsibilities

• Serve as a primary point of contact for insurance servicing mailbox requests and inquiries, ensuring timely and accurate resolution.
• Own assigned queue items and prioritize work based on risk, aging, and business impact; document actions and outcomes clearly.
• Perform proactive outreach to clients and/or insurance agents to obtain documentation and provide status updates.
• Research and resolve routine to complex servicing requests, including policy updates, evidence of insurance, and follow-ups.
• Partner with cross-functional teams to investigate, resolve, and close exceptions in alignment with servicing standards.
• Track outstanding items, follow-ups, and documentation needs to reduce aging and prevent rework.

Skills

Insurance servicing experience

High-volume inbox management

Issue research & root cause

Clear written and verbal communication

Audit-ready documentation

Time management & aging items

Team collaboration

Tools

Microsoft Office Suite

Job description

JPMorganChase in Fort Worth, TX seeks an Insurance Servicing Specialist to manage a high-volume insurance servicing mailbox and complex inquiries from intake to resolution. You will research loan insurance records, coordinate with partners, and perform proactive outreach to clients and agents to obtain required documentation and close items.

You will strengthen service quality and compliance by maintaining audit-ready records, tracking exceptions, and escalating time-sensitive risks.