Senior Insurance Operations Associate

gaig; Los Angeles (CA); Hybrid; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Commuter benefits

Paid time off & holidays

Tuition reimbursement

Employee stock purchase plan

Job summary

GAIC Great American Insurance Company in Los Angeles, CA, seeks an experienced insurance professional to examine and process new policies, renewals, endorsements, and cancellations using various systems.

You will load data, generate policy documents, prepare reports, manage billing status, and seek ways to streamline procedures while collaborating with a team. The role is on-site four days a week with one remote day in a hybrid setting.

Qualifications

• High school diploma required; Associate degree preferred.
• 6+ years in insurance operations or customer service.
• Property/Casualty license preferred.
• Knowledge of Excess and Primary lines of business.
• Strong knowledge of local, state, and federal insurance policies.
• Advanced analytical and organizational abilities.

Responsibilities

• Examine and process new policies, renewals, endorsements, and cancellations using systems.
• Enter or load data and resolve data errors.
• Generate and distribute policy documents and certificates of insurance.
• Organize, prepare, and update reports; manage billing status.
• Identify opportunities to streamline procedures and reduce costs.
• Perform other duties as assigned.

Skills

Insurance operations

Customer service

Policy processing

Data processing systems

Analytical skills

Communication skills

Team player

On-site collaboration

Education

High School Diploma

Property/Casualty license (preferred)

Tools

Policy processing systems

Data management software

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Essential Job Functions and Responsibilities

• Examines and processes new insurance policies, complex renewals, endorsements, and cancellations using various systems.

• Enters or loads data into appropriate systems and researches and resolves data errors.

• Generates and distributes policy documents, certificates of insurance, and other related materials.

• Organizes, prepares, and updates reports. Determines and adjust billing status as needed.

• Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.

• Performs other duties as assigned.

Job Requirements

Education: High School Diploma (Associate degree preferred)

• Great American's culture is built on connection shared learning and strong relationships. To Support this, employees in this role are expected to be on-site at our Downtown Los Angeles office four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday - Thursday, with fourth day determined by business needs.

Experience:

• Generally, a minimum of 6 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.
• Knowledge in Excess and Primary line of business.

Scope of Job/Qualifications:

• Strong knowledge of local, state, and federal insurance-related policies.

• Advanced analytical and organizational abilities with a focus on prioritization.

• Advanced knowledge of insurance data processing systems.

• Excellent interpersonal and communication skills, analytical, organizational skills, team player and detail oriented.

• May provide training, guidance and assistance to lower-level positions.

Company:

GAIC Great American Insurance Company

Salary Range:

$22.12 -$33.17

Benefits:

• We offer competitive benefits packages for full-time and part-time employees*.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.