Senior Instructional Designer, Client Education Services

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an experienced Instructional Designer to lead the design, development, and maintenance of high-quality learning solutions for mortgage professionals.

You will collaborate with SMEs and leadership to transform client needs into scalable products delivering measurable business value. You will balance creativity with compliance-focused content, Learning Technology, and business writing to create engaging learning experiences that stay current with evolving

Qualifications

• Bachelor's degree in Instructional Design, Education, Communications, Technical Writing, Business, or related field or equivalent experience.
• 4+ years in instructional design, corporate learning, technical writing, content development, or related field.
• Experience developing eLearning using Articulate 360 (Storyline and Rise).
• Experience with Learning Management Systems (LMS) and SCORM-compliant content.
• Proficiency with Microsoft 365 applications.
• Experience using AI-enabled tools to enhance content while maintaining quality, accuracy and compliance.
• Proven ability to collaborate effectively with SMEs and cross-functional teams.
• Strong project management, organizational, and time-management skills.
• Ability to work independently on complex projects and guide others when needed.
• Excellent written and verbal communication with strong attention to detail.

Responsibilities

• Design, develop, and maintain engaging eLearning courses, policy and procedure guides, Mortgage Mentor Guides, and custom client learning solutions.
• Apply adult learning principles and instructional design best practices to create learner-centered experiences.
• Translate complex regulatory and business requirements into clear, practical content.
• Design and develop assessments and learning activities within the LMS.
• Adhere to established writing and design standards.
• Participate in project planning and execution to ensure timely delivery of products and client solutions.
• Identify opportunities to improve existing products and develop scalable learning solutions.
• Collaborate with SMEs, stakeholders, and cross-functional teams throughout the content lifecycle.
• Leverage AI-enabled tools to improve content development efficiency while maintaining quality.
• Contribute ideas to improve workflows, content standards, and customer outcomes.
• Monitor industry trends to keep content current and relevant.

Skills

Articulate 360

LMS & SCORM

Microsoft 365

AI-enabled tools

Project management

Communication skills

SME collaboration

Time management

Independent work

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

MadCap Flare

Adobe Captivate

Wellsaid

Synthesia

Job description

Overview

Job Purpose

The Business Writing team transforms complex information into engaging, practical learning experiences that help mortgage industry professionals stay informed, compliant, and successful.

The team develops and maintains a robust library of eLearning courses, policy and procedure guides, and Mortgage Mentor Guides used by mortgage industry organizations nationwide. These subscription-based products help clients support Compliance Management System (CMS) requirements while navigating evolving federal regulations, investor requirements, and industry standards.

The Instructional Designer leads the design, development, and maintenance of high-quality learning solutions that deliver measurable business value. This individual collaborates with subject matter experts (SMEs), and leadership to create engaging learning experiences while identifying opportunities to transform client-specific needs into scalable products that benefit a broader customer audience.

This role is ideal for a self-directed instructional design professional who enjoys balancing creativity, business writing, compliance-focused content, and learning technology to deliver impactful learning solutions.

Responsibilities

• Design, develop, and maintain engaging eLearning courses, policy and procedure guides, Mortgage Mentor Guides, and custom client learning solutions.
• Apply adult learning principles and instructional design best practices to create effective, engaging, and learner-centered experiences.
• Translate complex regulatory, compliance, and business requirements into clear, practical, and learner-friendly content.
• Design and develop assessments, knowledge checks, and learning activities within the Learning Management System (LMS).
• Adherence to established writing and design standards.
• Participate in project planning, prioritization, and execution to ensure the timely delivery of products, updates, and client solutions.
• Identify opportunities to improve existing products and develop scalable learning solutions that support broader market needs.
• Collaborate with SMEs, stakeholders, and cross-functional teams throughout the content development lifecycle.
• Leverage AI-enabled tools responsibly to improve content development efficiency, consistency, and innovation while maintaining instructional integrity and quality.
• Contribute ideas and recommendations that improve workflows, processes, content standards, and customer outcomes.
• Monitor industry, regulatory, and learning technology trends to help ensure content remains current and relevant.

Knowledge and Experience

• Bachelor's degree in Instructional Design, Education, Communications, Technical Writing, Business, or a related field; equivalent professional experience may be considered.
• Four (4) or more years of experience in instructional design, corporate learning, technical writing, content development, or a related field.
• Demonstrated experience developing eLearning using Articulate 360 (Storyline and Rise).
• Experience working with Learning Management Systems (LMS) and SCORM-compliant content.
• Proficiency with Microsoft 365 applications.
• Experience using AI-enabled tools responsibly to enhance content development while maintaining instructional quality, accuracy, and compliance.
• Proven ability to collaborate effectively with SMEs and cross-functional teams.
• Strong project management, organizational, and time-management skills.
• Ability to work independently on complex projects with minimal supervision and provide guidance to less experienced team members when needed.
• Excellent written and verbal communication skills with strong attention to detail

Preferred Qualifications

• Experience in the mortgage lending, financial services, or regulatory compliance industry.
• Knowledge of federal mortgage regulations and Compliance Management Systems (CMS).
• Experience authoring content in MadCap Flare.
• Experience with Adobe Captivate, Wellsaid, and Synthesia
• Familiarity with accessibility standards and eLearning best practices.
• Experience analyzing learning outcomes and using data to improve learner performance and content effectiveness.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.