Senior Installation Technician

Diversified; North Carolina; On-site; USD 45,000 - 75,000; Full time

Job summary

A forward-thinking company is seeking a Senior Installation Technician to lead installation projects for cutting-edge technology solutions. In this dynamic role, you will be responsible for overseeing installation tasks, mentoring junior technicians, and ensuring compliance with quality standards. Your expertise in audio and video systems will be crucial in delivering exceptional experiences for clients. With a focus on teamwork and technical excellence, you will have the opportunity to work on exciting projects that shape the future of technology in various industries. If you are passionate about technology and possess strong leadership skills, this is the perfect opportunity for you.

Qualifications

• 5+ years as an installation technician or related experience.
• Experience with LED Video Walls and Builds required.
• Leadership or management experience required.

Responsibilities

• Coordinate installation tasks and lead install crews.
• Verify compliance with quality standards and oversee field operations.
• Perform physical installation of technology and cabling terminations.

Skills

Installation Technician

Leadership

Audio/Video Equipment Knowledge

Troubleshooting

Customer Service Skills

Education

High School Diploma or GED

Associate's/Bachelor's Degree

AVIXA CTS Certification

OSHA 30 Certificate

Tools

Power Tools

Test Equipment

Job description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including :

• Delivering the fan experience at one of + sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first transportable by air - bringing the World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in , we’re a global organization serving local needs with associates worldwide. Learn more at and follow us on and .

What part will you play?

The Senior Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients. This position is the key field position for the bulk of the actual work that gets done in our clients’ buildings. The install tech needs to coordinate with project management, field superintendents and others to fully understand their role on specific projects. They interpret our drawing packages to create the basis of the finished systems. This installation can include displays, projectors, loudspeakers, microphones, equipment racks, etc. The Senior Tech will be responsible for our most complex system designs, will mentor other technicians and set the example in all aspects of the job.

What will you be doing?

• Possess all skills from Install Tech and Associate Fabrication Tech job descriptions
• Leads and delegates tasks to install crews, subcontractors, and union trades. May be required to regularly lead a team on large projects
• Verifies all work complies with Diversified’s and clients QC standards. Oversee field operations in situations without a dedicated on-site superintendent
• Physical installation of a wide variety of technology into various locations
• Execute a variety of cabling terminations for wire and connector types including verifying crew terminations to our standards
• Support the preparation of equipment racks for staging of equipment wire lacing including installation of power strips, grounding bars, jack-fields, etc.
• Able to read and understand functional design drawings and cable riser diagrams
• Able to perform mounting of base build equipment such as monitor mounts, ceiling speakers, microphones, and projectors
• Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime and may require overtime and weekend work for extended periods to meet client deadlines
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet deadlines. Provides daily feedback to field site supervisor and/or direct manager
• Able to build and wire custom panels from engineering drawings
• Advanced Fiber optic cable handling, installation, termination, repair, and testing
• Generate cable labels and manage all wire listing activities per our standards
• Responsible for tracking and maintaining their toolkit, company vehicles, and installation materials inventories. Keep clean, orderly, and well documented. Maintain an on-site job box when applicable
• Responsible for checking in drop-shipped items and maintaining on-site materials needed by the crew. Work with the PM to ensure timely delivery of on-site equipment and materials
• Responsible for tracking and maintaining their personal licenses, certifications, and qualifications (Some states have specific requirements in this area)
• Maintain daily records of time worked on specific projects for timesheet entry as well as an employee/contractor information log to share with management.

Complexity :

This level of technician will be responsible for performing tasks on clients’ job sites with no supervision. This position is responsible for coordination with clients, contractors, and subcontractors. It will often be the key and only senior field supervisor, responsible for delegating work, monitoring others’ work, and communicating with key stakeholders on behalf of the PM. This position requires the highest level of technical and people skills.

Decision Making Authority :

This position often works alone on job sites and requires sound judgment for decision-making. The project manager and a site supervisor are usually available for questions. The role is independent, making onsite decisions on behalf of the PM. Good diplomacy is essential when working with clients and stakeholders.

Physical Demands :

The physical demands include exposure to construction site conditions. The employee is responsible for their safety and must comply with all safety regulations. PPE is usually required. The role involves spending at least 50% of the time on their feet, climbing ladders, using stairs, and lifting/moving materials up to 40 pounds. Use of keyboards, test equipment, and controls is common. Vision requirements include close, distance, peripheral, and depth vision. When not on-site, normal office conditions apply.

Travel :

Frequent travel by car and occasional flights are required. A valid driver’s license is necessary. Reimbursement for mileage is provided. Local travel (within 2 hours) constitutes 70-90%, with remote travel up to 30%. Regular remote travel (about 10%) is expected.

Safety :

• Maintain and wear PPE as required.
• Address and rectify hazards promptly.

What do we require from you?

Education / Certifications :

• High school or GED; Associate’s/Bachelor’s degree or equivalent experience
• Experience with LED Video Walls and Builds (Planar, Samsung, Christie, Unilumin, Multi Taction) required
• Five+ years as an installation technician or related experience
• Leadership or management experience required
• AVIXA CTS Certification preferred; CTS-I highly desired
• Valid driver’s license and adherence to insurance requirements
• OSHA 30 Certificate required; NYC OSHA30 preferred

Knowledge, Experience, and Skills :

• Familiarity with audio, video, and networking equipment
• Knowledge of low voltage electrical concepts
• Advanced carpentry and installation skills
• Proficiency with power tools and safety
• Strong communication and customer service skills
• Ability to diagnose, troubleshoot, and resolve technical issues