Senior Inside Sales & Product Solutions Specialist

SunSource; Northborough (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

The Hope Group, a SunSource Company, is seeking a customer service representative to assist with customer inquiries and order processing in Northborough, Massachusetts. In this role, you will utilize your product knowledge to support customers in selecting the right solutions while ensuring timely and accurate order processing.

Responsibilities include reviewing inquiries, educating customers about products, and facilitating smooth communication between various departments. The ideal candidate will possess strong organizational skills and a dedication to customer service excellence.

Qualifications

• Extensive knowledge of products sold.
• Experience in customer service environments.
• Strong organizational skills.

Responsibilities

• Receive and review inquiries and orders.
• Assist customers in product selection.
• Maintain computer pricing as required.
• Investigate customer inquiries and complaints.
• Source non-stock items with suppliers.

Skills

Customer service

Data entry

Order processing

Problem-solving

Job description

The Hope Group, a SunSource Company, is seeking a customer service representative to assist with customer inquiries and order processing in Northborough, Massachusetts. In this role, you will utilize your product knowledge to support customers in selecting the right solutions while ensuring timely and accurate order processing.

Responsibilities include reviewing inquiries, educating customers about products, and facilitating smooth communication between various departments. The ideal candidate will possess strong organizational skills and a dedication to customer service excellence.