Senior Inside Sales Pro — Plumbing & HVAC Solutions

The Granite Group; Braintree (MA); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth opportunities

Team environment

Access to industry brands

Job summary

Granite Group is seeking Senior Inside Sales Representatives for existing and future Eastern Massachusetts branches. You will support contractors, plumbers, HVAC professionals, builders and other trade customers by processing orders, answering product questions, and recommending solutions to ensure a positive branch experience.

Ideal candidates have experience in plumbing, HVAC, PVF or hydronics, strong customer service skills and a sales-minded attitude.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales-minded approach with a focus on helping customers succeed.
• Experience in plumbing, HVAC, PVF, hydronics, wholesale distribution, construction supply, or related field preferred.
• Ability to learn and communicate technical product information.
• Strong organizational skills and attention to detail.
• Team-oriented attitude and commitment to excellence.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Assist customers face to face and by phone with orders, pricing, availability, and product questions.
• Recommend plumbing, HVAC, PVF, hydronic, and related products based on customer needs.
• Enter and process customer orders accurately and efficiently.
• Build relationships with contractors, plumbers, HVAC technicians, builders, and other trade professionals.
• Support branch sales goals by identifying customer needs and suggesting value-added products or services.
• Work with branch teammates to maintain a smooth, organized, and customer-friendly operation.

Skills

Customer service

Sales mindset

Communication

Problem solving

Team oriented

Bilingual (English/Spanish)

Job description

Granite Group is seeking Senior Inside Sales Representatives for existing and future Eastern Massachusetts branches. You will support contractors, plumbers, HVAC professionals, builders and other trade customers by processing orders, answering product questions, and recommending solutions to ensure a positive branch experience.

Ideal candidates have experience in plumbing, HVAC, PVF or hydronics, strong customer service skills and a sales-minded attitude.