Senior Infrastructure Engineer

hyperiongrp; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Howden in Minneapolis is seeking a Senior Infrastructure Engineer to join a global IT operations team. This hands-on role supports on-premises and cloud infrastructure, including data centers, networks, and cloud services for the US region.

You will collaborate with a distributed team to ensure availability and security while delivering excellent service. The ideal candidate has extensive experience with Azure, M365, AD, DNS, patch management, and firewall technologies, and can communicate

Qualifications

• Extensive experience as a cloud/infrastructure engineer or similar IT role within a dynamic environment.
• Extensive experience with Microsoft Azure and M365.
• Experience with multi-site Active Directory environments, group policy and DNS.
• Experience with Windows desktop troubleshooting and patching.
• Familiarity with datacenters, networking, and security tooling.

Responsibilities

• Provide proactive infrastructure support for US region across on-premises and cloud environments.
• Collaborate with global IT teams to ensure availability, performance, and security of core services.
• Implement and manage cloud, server, desktop, network, and telephony infrastructure.
• Maintain documentation and adhere to IT security and governance policies.

Skills

Azure

Microsoft 365

Active Directory

DNS

Patch management

PowerShell

Networking

Firewall management

Security best practices

CATO SD-WAN

Tools

Nutanix

VMware

Hyper-V

CATO SD-WAN

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Job Description - Senior Infrastructure Engineer

Location: Minneapolis

Role Summary

US Regional role in an ever-growing region for Howden covering Infrastructure Support This key role forms part of a distributed, global infrastructure operations team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure. Specifically, working within a global IT infrastructure team , providing support for local Cloud , Data Centre, and network infrastructure by drawing upon their wealth of practical and technical experience support within the US. This is a hands-on role and will work within a fast-paced environment support ing the US region.

Job Specific Skills Profile

Technical skills r equired for the role :

• Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.
• Extensive experience working with cloud technologies such as Microsoft Azure and M365 .
• Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS.
• Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.
• Extensive experience working with Windows desktop, including all levels of troubleshooting.
• Extensive experience working with cloud, server, desktop, network and telephony providers.
• Extensive experience working with datacenters
• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall management. Cisco , Palo Alto firewalls, CATO SD-WAN experience preferred.
• Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.

Desirable Experience

• Good knowledge of Microsoft server technologies (Windows 2022, 2019, 2016 , and 2012 )
• Good knowledge of Active Directory, DHCP, DNS & Group Policy
• Good knowledge of SCCM and patching
• Good knowledge of Nutanix/ VMware / HyperV
• Good knowledge of Azure
• Experience with Office 365 / CoreView
• Experience scripting for example PowerShell
• Experience with Anti-Virus technologies such as Tanium/CrowdStrike
• Knowledge of identity management solutions such as EntraID
• Knowledge of proxy services such as Netskope
• Keyfactor PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.
• Administered and supported Imperva security solutions, including Web Application Firewall (WAF),

The role requires:

• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management structure and business leaders.
• Demonstrate a very high level of customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Demonstrate a 'Can-Do' attitude.
• Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

Core Responsibilities for all Staff

Achieve Results through Relationships with All Parties

Deliver a personal perfor mance that contributes towards Group and/or Company achieving their objectives .

Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

Consistently deliver an excellent and comprehensive service

Conduct and Integrity

Ensure all dealings are carried out with integrity and professionalism.

Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company's or the Group's reputation.

Development and Professionalism

Continuously develop skills and knowledge

Develop others where you are responsible for their performance.

Must possess a passion for quality and continuous improvement.

Able to multi-task and prioritise appropriately.

General Responsibilities

Clients

Develop strong relationships with the Business Units

Respond to the Business Units' requirements as appropriate .

Support the business units with their use of the IT systems.

Behave with all clients (both internal and external) fairly and ethically with excellent customer service.

Take ownership of issues and provide updates to users on outstanding issues.

Administration

Ensure up to date recor