Senior Infrastructure Delivery Lead - Governance & Growth

Black Box; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A global technology company located in Phoenix, Arizona, is seeking an experienced professional for account management, ensuring continuity, renewal, and profitability across assigned accounts. This role requires managing delivery through cross-functional collaboration to meet SLAs while tracking project KPIs to enhance overall client satisfaction. Key responsibilities include direct client interactions, resource planning, and maintaining operational metrics to drive growth. This position offers a chance to influence delivery outcomes significantly in a dynamic environment.

Qualifications

• Proven experience in managing multiple accounts with a strong track record in delivery governance and operational efficiency.
• Ability to collaborate effectively with sales and project management teams to drive client satisfaction.
• Experience in monitoring project KPIs and managing stakeholder relationships.

Responsibilities

• Drive delivery execution and excellence adhering to SLAs.
• Manage capacity planning and secure timely staffing.
• Lead client interactions and ensure overall satisfaction throughout the delivery lifecycle.
• Track project-specific KPIs and prepare reports for management.

Skills

Delivery governance

Operational efficiency

Capacity planning

Client relationship management

KPI tracking

Job description

A global technology company located in Phoenix, Arizona, is seeking an experienced professional for account management, ensuring continuity, renewal, and profitability across assigned accounts. This role requires managing delivery through cross-functional collaboration to meet SLAs while tracking project KPIs to enhance overall client satisfaction. Key responsibilities include direct client interactions, resource planning, and maintaining operational metrics to drive growth. This position offers a chance to influence delivery outcomes significantly in a dynamic environment.