Senior Information Technology Project Manager

Dhara Consulting Group; Springfield (VA); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Information Technology Project Manager to lead innovative projects within the National Capital Region. This pivotal role involves designing and implementing technical solutions on the ServiceNow platform, ensuring seamless integration and configuration of various modules. The ideal candidate will possess extensive experience in ServiceNow development, IT operations management, and a strong background in IT. Join a dynamic team dedicated to enhancing national security through cutting-edge technology and collaborative efforts. If you thrive in a fast-paced environment and are passionate about making a difference, this opportunity is perfect for you.

Qualifications

• 7+ years of ServiceNow development experience and 10+ years in IT.
• Strong skills in ITOM, CSDM, and integrating ServiceNow with external systems.

Responsibilities

• Design and implement technical solutions on the ServiceNow platform.
• Collaborate with in-house teams to meet architectural requirements.

Skills

ServiceNow development

IT Operations Management (ITOM)

Configuration Management Database (CMDB)

Business Rules

Integration with external systems

Agile development

Education

Bachelor’s Degree

Tools

ServiceNow

JDBC

REST

SOAP

Job description

Clearance Requirements: Top Secret, SCI eligible

OBJECTIVE

Dhara is currently seeking a Senior Information Technology Project Manager to join our team of qualified, diverse individuals. This position will be in the National Capital Region, Florida or possibly remote location with TS clearance and SCI eligibility. The qualified applicant will become part of Dhara’s vital role in safeguarding our nation’s information with MPCO. The MPCO assumes responsibility for modernization, management, integration, operation, maintenance, and sustainment of the MPE capabilities, including numerous legacy capabilities. The MPCO also provides DoD-wide enterprise-level development, integration, systems engineering, and synchronized delivery of mission capabilities and DoD-wide enterprise services that support interagency, multinational, coalition and combined C2I coalition information sharing requirements. These capabilities include cross-domain solutions, cybersecurity, and interoperability testing. The MPE is designed and optimized to meet the Commanders’ critical interoperability requirements across all warfighting functions and allow access to information by authorized users. The MPE also provides users access to common warfighter functions and mission applications with the goal of a standardized network infrastructure.

DUTIES AND RESPONSIBILITIES

• Design, configure, script, and implement the technical solution of the CSDM and ITOM platform, handing off to in-house ServiceNow team for ownership
• Collaborate with the Program’s in-house ServiceNow team on the ServiceNow architecture and requirements for ITOM, Discovery, the CSDM, and Service Mapping, including ensuring requirements are documented in Epics and Stories
• Solution, develop, and implement capabilities within the ServiceNow platform, collaborating with and following the in-house ServiceNow team’s software development processes
• Work with program representatives to implement the ServiceNow CSDM and align data and content to the model
• Evaluate and recommend appropriate ServiceNow modules and features to address specific business needs
• Design and develop ServiceNow Tables, Fields, Forms, and Access Controls
• Create Business Rules, ACLs, Client Scripts, UI Policies, UI Macros, UI Scripts, and Catalog Forms
• Troubleshoot and repair common configuration issues in ServiceNow
• Automate activities on the ServiceNow platform using Flow Designer and/or Workflow Engine
• Build data sets and transform maps for importing data from other sources into ServiceNow
• Integrate ServiceNow with external systems using JDBC, REST, SOAP, and Integration Hub
• Perform research in response to questions and requests for information and document responses in the form of knowledge articles and white papers
• Provide the necessary technical guidance enabling comprehensive ServiceNow solution designs, including application architecture, data models, workflows, and integrations
• Establish and communicate ServiceNow technical governance standards regarding data quality, security and access controls
• Communicate technical concepts to non-technical users effectively
• Document all technical work in ServiceNow for knowledge transfer with program teams and Customers

REQUIREMENTS AND QUALIFICATIONS

• Minimum of 7 years of ServiceNow development experience
• At least 10 years of related IT experience
• Bachelor’s Degree
• Experience with ServiceNow ITOM, CSDM, and CMDB
• Experience in designing, implementing, and configuring ServiceNow applications
• Experience migrating users from legacy systems to ServiceNow and the ServiceNow CSDM
• Experience creating Business Rules, ACLs, Client Scripts, UI Policies, UI Macros, UI Scripts, and Catalog Forms
• Strong technical knowledge of integrating ServiceNow with external systems.

Preferred Qualifications:

• Any of the following ServiceNow certifications:
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – Service Mapping (CIS-SM)
• ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery)
• ServiceNow Certified System Administrator (CSA)
• Consulting experience for Enterprise IT transition initiatives
• Experience working in an Agile development environment
• Experience leading and advising multiple projects simultaneously
• Possess the ability for oral and written communication with the highest levels of management, and the ability to professionally prepare and present analytical documents for senior military and defense officials
• Must have requisite engineering degree as applicable to engineering or program management certification as applicable to program management; cost / schedule / performance background and ability to develop materials and brief senior leaders on complex issues