Senior Information Technology Manager - ServiceNow Platform Leader

Boeing; Chicago (IL); Presencial; USD 178.000 - 277.000; Jornada completa

Descripción de la vacante

Boeing is seeking a Senior Information Technology Manager to lead our ServiceNow Platform Leader within IDTS Engineering, expanding and operating the global ServiceNow platform from multiple enterprise locations in the U.S. You will oversee the production operations, platform modernization, and strategic initiatives to deliver a stable, scalable ServiceNow environment aligned with business goals.

You will build relationships with senior leaders, manage a large global team, and drive

Formación

• 10+ years of experience leading through influence and partnering with cross‑functional teams on projects and initiatives.
• 5+ years of experience managing managers (demonstrated leadership of multiple layers of management).
• 5+ years of experience leading ServiceNow platform support and development.
• 1+ years of experience leading or managing global teams.

Responsabilidades

• Enterprise Product Management for the ServiceNow platform, including platform demand, development, upgrades, maintenance, and operational stability.
• Cultivate strategic relationships with senior Boeing leaders and suppliers, focused on positive business impacting outcomes.
• Day-to-day production operations for ServiceNow through platform modernization and sustainment to ensure platform stability, performance, and availability for enterprise users per SLAs; support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies.
• Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements.
• Manage key supplier relationships and budget.
• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes.
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills.
• Lead a large global team (hiring, performance, career development, employee satisfaction).
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders.
• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives.

Conocimientos

Senior leadership

Managerial experience

ServiceNow expertise

Global team leadership

Herramientas

ITSM

CMDB

CSDM

Discovery

ITOM

Event Management

SPM

Descripción del empleo

Company

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division is seeking a Senior Information Technology Manager - ServiceNow Platform Leader to lead our Production Operations ServiceNow platform team in Plano, TX; Dallas, TX, Alexandria, VA, North Charleston, SC; Chicago, IL; Everett, WA; Oklahoma City, OK; Ridley Park, PA; Hazelwood, MO; Seal Beach, CA; or Seattle, WA.

Responsibilities

• Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services; including platform demand, development, upgrades, maintenance, and operational stability.
• Cultivate strategic relationships with senior Boeing leaders and suppliers, focused on positive business impacting outcomes.
• Day-to‑day production operations for ServiceNow through platform modernization and sustainment to ensure platform stability, performance, and availability for enterprise users per SLAs; support planned and on‑call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies.
• Partner with cross‑functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements.
• Manage key supplier relationships and budget.
• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes.
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision‑making skills.
• Lead a large global team (hiring, performance, career development, employee satisfaction).
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders.
• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives.

Desired Qualities

• Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive business impacting results.
• Team orientated, influential, and enjoy a dynamic environment with demanding challenges.
• An excellent communicator who can engage across all levels of leadership.
• An outcome focused leader modeling unmatched professionalism and solid decision making.
• Ability to lead and influence others outside of your organization.
• Flexible to accommodate schedules associated with supporting a global enterprise.

Basic Qualifications

• 10+ years of experience leading through influence and partnering with cross‑functional teams on projects and initiatives.
• 5+ years of experience managing managers (demonstrated leadership of multiple layers of management).
• 5+ years of experience leading ServiceNow platform support and development.
• 1+ years of experience leading or managing global teams.

Preferred Qualifications

• Strong knowledge of ITSM, CMDB, CSDM, Discovery, ITOM, Event Management, and SPM.
• Global (multi‑national) company experience delivering IT Operations services and/or enterprise platforms.
• Relevant ServiceNow certifications.
• Proven experience leading a team in the implementation of AI & automation capabilities.
• Excellent communication skills and experience communicating with senior executive leadership.
• ITIL or similar IT Service Management experience.

Conflict Of Interest

Successful Candidates for this job must satisfy the Company’s Conflict Of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $177,650 – $277,150

Additional Information

• Relocation assistance is not a negotiable benefit for this position.
• This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
• This is not a Safety Sensitive Position.
• This position does not require a Security Clearance.
• Employer will not sponsor applicants for employment visa status.
• Shift 1 (United States of America)

About Boeing

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish) You can do work that enables all of humanity to take flight. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, sustainability and other areas. Here, you can contribute to what matters most in your career, in your community and around the world. Find answers to questions about applying, interviews, benefits, and more on FAQ page Boeing is committed to providing reasonable accommodations/adjustments to applicants with disabilities. Visit our accommodations page for more info.