Classified Help Desk Manager *Sign on Bonus Potential*

Boeing; Hazelwood (MO); Sur place; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) retirement plan

Life and disability insurance

Paid time off

Résumé du poste

The Boeing Company in Hazelwood, MO, is seeking a Classified Help Desk Manager to lead IT support professionals in the St. Louis region. This role drives high-quality service for proprietary programs, ensures compliance, and guides modernization efforts in a fast-paced environment.

Responsibilities include overseeing ticketing, escalation, and SLAs, mentoring staff, and leading projects to improve processes and security. A decisive leader with SAP access and security clearances is preferred.

Qualifications

• 3+ years of experience resolving IT issues in an IT Help Desk role, function or similar.
• 3+ years coaching, mentoring and providing developmental opportunities to enhance employee performance.
• 3+ years of experience in project management methodologies, including plans, performance management, risks.

Responsabilités

• Guide and lead a team of IT Helpdesk professionals, fostering a customer-focused culture.
• Coach and mentor team members to develop technical and interpersonal skills.
• Oversee daily helpdesk operations, ticket management, escalations and SLAs.
• Lead projects to improve processes, implement new support technologies, and meet compliance requirements.
• Provide consultation to business leaders to meet technology needs efficiently.
• Develop and execute process improvements, policy changes, and resources to enhance service delivery.
• Reduce risk by managing the portfolio of support solutions at modernization levels.

Connaissances

Leadership

SAP access

Help desk support

Project management

Coaching & mentoring

Formation

Bachelor's degree or higher

Outils

ITIL framework

Agile

Description du poste

Classified Help Desk Manager Sign on Bonus Potential

Company: The Boeing Company

The Boeing Company is currently seeking a Classified Help Desk Manager to join the team in Hazelwood, MO. The selected candidate will lead our Information Technology (IT) support professionals in the St. Louis region. This role is responsible for ensuring high-quality technical support for proprietary programs, driving operational excellence, and meeting compliance and regulatory needs in a fast-paced environment.

Position Responsibilities

• Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture
• Coach and mentor team members to develop their technical and interpersonal skills, ensuring motivated and fulfilled careers
• Oversee daily helpdesk operations, including ticket management, escalation procedures, and service level adherence
• Lead projects to improve helpdesk processes, implement new support technologies, and meet program, compliance, and security requirements
• Provide consultation and support to business leaders, ensuring their technology needs are met efficiently
• Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to continuously improve service delivery
• Reduce risk by managing the portfolio of support solutions at the highest levels of modernization

Basic Qualifications

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership".
• Ability to obtain access to Special Access Programs (SAP)
• Bachelor's degree or higher
• 3+ years of experience resolving IT issues in an IT Help Desk role, function or similar
• 3+ years of experience coaching, mentoring and providing developmental opportunities to enhance employee performance within their organization
• 3+ years of experience in using project management methodologies, including developing project plans, performance management, and managing issues and risks

Preferred Qualifications

• 3+ years of experience supporting closed areas or classified networks
• 3+ years of experience working within an Agile environment
• Experience with ITIL or similar helpdesk frameworks

Conflict of Interest

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

• health insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• a number of programs that provide for both paid and unpaid time away from work

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $140,250 - $189,750

Language Requirements

Not Applicable

Education

Bachelor's Degree or Equivalent

Relocation

This position offers relocation based on candidate eligibility.

Export Control Requirement

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award.

Shift

Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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