Senior Information Technology Manager - ServiceNow Platform Leader

The Boeing Company; Plano (TX); On-site; USD 178,000 - 277,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

The Boeing Company seeks a Senior IT Manager to lead the ServiceNow Platform Leader team, driving strategy, lifecycle development, and operational stability for the enterprise ServiceNow platform. Based in Plano, Texas, this role partners with cross-functional leaders and suppliers to deliver ongoing improvements across IT and business functions.

Responsibilities include enterprise product management of the ServiceNow platform, governance, budget oversight, and the execution of AI and automation

Qualifications

• 10+ years leading cross-functional IT initiatives.
• 5+ years managing managers across global teams.
• 5+ years leading ServiceNow platform support and development.
• 1+ years leading global teams in enterprise environments.

Responsibilities

• Oversee Enterprise ServiceNow platform strategy and lifecycle.
• Lead platform modernization and sustainment with SLA adherence.
• Partner with IT, HR, Legal, Finance, and Procurement to align strategy.
• Manage supplier relationships and budget.
• Drive AI and automation initiatives on ServiceNow.
• Lead a large global team and report metrics to executives.

Skills

Leadership

Cross-functional

ServiceNow

Global teams

Tools

ServiceNow

Job description

Senior Information Technology Manager - ServiceNow Platform Leader

Company: The Boeing Company

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division is seeking a Senior Information Technology Manager - ServiceNow Platform Leader to lead our Production Operations ServiceNow platform team in Plano, TX; Dallas, TX, Alexandria, VA, North Charleston, SC; Chicago, IL; Everett, WA; Oklahoma City, OK; Ridley Park, PA; Hazelwood, MO; Seal Beach, CA; or Seattle, WA. Your mission is to chart the course for strategy, product lifecycle development, and operational stability for the enterprise ServiceNow platform supporting IT and cross-enterprise business functions. This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through ServiceNow modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven ServiceNow platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results. Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success at Boeing. Together, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise ServiceNow platform.

Position Responsibilities

• Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services; including platform demand, development, upgrades, maintenance, and operational stability
• Cultivate strategic relationships with senior Boeing leaders and suppliers, focused on positive business impacting outcomes
• Day-to-day production operations for ServiceNow through platform modernization and sustainment to ensure platform stability, performance, and availability for enterprise users per SLAs; support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
• Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
• Manage key supplier relationships and budget
• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
• Lead a large global team (hiring, performance, career development, employee satisfaction)
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives

To thrive in this environment, you will be: Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive business impacting results Team orientated, influential, and enjoy a dynamic environment with demanding challenges An excellent communicator who can engage across all levels of leadership An outcome focused leader modeling unmatched professionalism and solid decision making Ability to lead and influence others outside of your organization Flexible to accommodate schedules associated with supporting a global enterprise

Basic Qualifications (Required Skills/Experience)

• 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
• 5+ years of experience managing managers (demonstrated leadership of multiple layers of management)
• 5+ years of experience leading ServiceNow platform support and development
• 1+ years of experience leading or managing global teams

Preferred Qualifications (Desired Skills/Experience)

• Strong knowledge of ITSM, CMDB, CSDM, Discovery, ITOM, Event Management, and SPM Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms
• Relevant ServiceNow certifications
• Proven experience leading a team in the implementation of AI & automation capabilities
• Excellent communication skills and experience communicating with senior executive leadership
• ITIL or similar IT Service Management experience

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $177,650 – $277,150

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive: This is not a Safety Sensitive Position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish) This site is for current Boeing Subsidiary Employees. If you are not a current Boeing Subsidiary Employee, you should not apply at this site. Please navigate to jobs.Boeing.com to apply to open positions for external applicants. If you are a direct Boeing employee please navigate to "Find Jobs" in Workday. Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.