Senior Information Systems Specialist

IMCS Group; Washington (District of Columbia); On-site; USD 75,768 - 110,208; Full time

Job summary

A federal services provider in Washington, DC is seeking a Senior Information Systems Specialist to deliver end-user support and maintain technology systems. The ideal candidate has over 7 years of experience in task order applications and enterprise technologies, proficient in OS support and mobile device management. This role offers a competitive hourly rate and is a one-year contract with extensions.

Qualifications

• Minimum 7 years supporting task order-based applications or enterprise technologies.
• Experience with Windows 10/11 and macOS support.
• Skills in troubleshooting peripherals and managing desktop environments.

Responsibilities

• Resolve Tier 2/3 issues for various software applications.
• Support and manage email systems and desktops.
• Adhere to compliance guidelines and document solutions.

Skills

End-user support for OS

Proficiency in M365

Mobile device support

Problem-solving

Strong communication

Job description

1 day ago Be among the first 25 applicants

This range is provided by IMCS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $80.00/hr

Direct message the job poster from IMCS Group

Job Title: Senior Information Systems Specialist

Location: Washington, DC 20551 (On-site)

Contract Duration: 1-year base contract + four (4) optional 1-year extensions

Overview

We seek an experienced Senior Information Systems Specialist to provide critical end-user support and maintain technology systems for a federal client in Washington, DC. The role requires expertise in task order applications, end-user assistance, and enterprise technology platforms.

Key Responsibilities

End-User Support & Help Desk:

• Resolve Tier 2/3 issues for software listed in SOA Section C.2.1 (Technology Platform Tools and Utilities).
• Provide help desk support for assigned tasks, including incident tracking and resolution.

Email & Desktop Systems:

• Support Outlook/Exchange, M365, or equivalent email systems (client configuration, troubleshooting, and training).
• Manage desktop environments (OS, software deployment, patches, and permissions).
• Configure, secure, and troubleshoot iOS/Android devices (MDM solutions, VPN, authentication).

Workstation & Peripheral Support:

• Maintain desktops, laptops, printers, scanners, and peripherals (hardware/software).
• Coordinate with vendors for repairs and warranty claims.

Compliance & Documentation:

• Adhere to SOA guidelines and security protocols (NIST/ISO standards).
• Document solutions, update knowledge bases, and report system issues.

Required Qualifications

• Experience: Minimum 7 years supporting task order-based applications or enterprise technologies.

Technical Skills:

• Proficiency in end-user support for OS (Windows 10/11, macOS), M365, and collaboration tools.
• Experience with mobile device support (BYOD/MDM) and workstation/peripheral troubleshooting.

Soft Skills:

• Strong communication (explaining technical issues to non-technical users).
• Problem-solving, prioritization, and customer service focus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  Government Administration, Financial Services, and Public Health

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