Senior Inflight Ops Leader

American Airlines; Fort Worth (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines is seeking a Senior Inflight Manager to lead, engage, and support front-line flight attendants, ensuring a safe, high-performing operation and exceptional customer experience. The role centers on leading Inflight teams, promoting safety, teamwork, and achieving station and department goals in a dynamic environment.

The position requires on-site work at the Fort Worth base, with duties spanning mentorship, resource allocation, and cross-department collaboration to drive on-time

Qualifications

• Bachelor’s degree in related field or equivalent experience/training.
• 4+ years of relevant experience.
• Experience in customer service industry.
• Prior leadership experience leading a team.
• Must be able to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.
• Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Promote effective communication among departments to engage our team to work together to achieve common goals in the operation.
• Participate in working groups and planning activities to solve problems and support goals and initiatives
• Represents Inflight at various station meetings
• Onboards, mentors, and support new Inflight Ops team members to set them up for success.
• Project Manager for new hire program and/or other ad hoc projects as assigned.
• Supports and backs up base leader. as needed including participating in leader on call rotations.
• Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates

Skills

Leadership

Stakeholder management

Operations leadership

Customer service

Safety compliance

Team mentoring

Communication

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

American Airlines is seeking a Senior Inflight Manager to lead, engage, and support front-line flight attendants, ensuring a safe, high-performing operation and exceptional customer experience. The role centers on leading Inflight teams, promoting safety, teamwork, and achieving station and department goals in a dynamic environment.

The position requires on-site work at the Fort Worth base, with duties spanning mentorship, resource allocation, and cross-department collaboration to drive on-time