Senior Incident Response Solutions Architect (Autonomous)

Datadog, Inc.; Boston, Denver, New York, San Francisco (MA, CO, NY, CA); Hybrid; USD 185,000 - 246,000; Full time

Benefits offered by this job

Best‑in‑breed onboarding

Global benefits

Mentor program

RSUs + ESPP

Professional development

Inclusive culture

Job summary

Datadog, Inc. is seeking a Product Solutions Architect to act as a technical multiplier across our Service Management suite, including App Builder, Incident Management, Event Management, Workflow Automation, and On-Call.

This role partners with Field teams to deliver hands-on guidance and create reusable collateral such as reference architectures and cookbooks. You will build proofs of concept, guide customers through on‑call escalation policies, and provide actionable feedback to product

Qualifications

• Proven ability to design and implement incident response workflows.

Responsibilities

• Serve as the in-house subject matter expert for Datadog's Service Management products.

Skills

Python

JavaScript/TypeScript

Low-code/no-code

On-call experience

Incident management

Tools

Datadog

PagerDuty

Opsgenie

ServiceNow

Jira Service Management

Rundeck

App Builder

Job description

Datadog, Inc. is seeking a Product Solutions Architect to act as a technical multiplier across our Service Management suite, including App Builder, Incident Management, Event Management, Workflow Automation, and On-Call.

This role partners with Field teams to deliver hands-on guidance and create reusable collateral such as reference architectures and cookbooks. You will build proofs of concept, guide customers through on‑call escalation policies, and provide actionable feedback to product