Senior Incident Response Lead & MSSP Governance

iSeatz, Inc.; New Orleans (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

iSeatz, Inc. is seeking an Incident Response Program Lead to build and operate our security incident response program under the Information Security Manager.

This hands-on leadership role coordinates responses to security and compliance incidents, oversees MSSP governance, and strengthens security operations across technical and business teams. You will own the program documentation, run tabletop exercises, drive metrics and reporting, and translate security findings into clear business actions

Qualifications

• Five or more years of experience in information security, including incident response, security operations, detection and response, or a related discipline.
• Demonstrated experience leading or coordinating security incidents across technical and business teams, with a strong understanding of the full incident response lifecycle.
• Experience developing, maintaining, and testing incident response plans, procedures, and playbooks.
• Experience working with an MSSP, MDR provider, SOC, or other managed security partner.

Responsibilities

• Own and continuously improve the Security Incident Response program, including policies, plans, playbooks, severity classifications, escalation criteria, communication protocols, and incident documentation.
• Serve as the incident lead during security and compliance incidents, coordinating investigation, containment, eradication, recovery, evidence preservation, and post‑incident activities across technical and business teams.
• Oversee MSSP governance and performance, including onboarding, service integration, escalation procedures, service reviews, contractual requirements, SLAs, detection coverage, response times, quality standards, and agreed‑upon metrics.
• Partner with the MSSP and internal teams to improve alert quality, detection rules, investigation procedures, log coverage, threat intelligence, and response automation.
• Hold MSSP accountable for contractual and operational performance, running service reviews and tracking deficiencies and corrective actions to closure.
• Lead incident response tabletop exercises and other required testing activities, documenting lessons learned, corrective actions, and program improvements and tracking remediation through completion.
• Maintain incident response readiness through appropriate coverage, escalation capabilities, responder training, and coordination with the MSSP and designated internal responders.
• Drive operational reporting on incident trends, response metrics, recurring issues, MSSP performance, control gaps, and areas requiring leadership attention.
• Support the Information Security Manager with risk assessments, compliance activities, audit preparation, policy development, control reviews, vendor assessments, and remediation planning.
• Advise leadership and technical teams on security events, emerging risks, operational priorities, and recommended actions.

Skills

Incident response leadership

Security operations

Tabletop exercises

Risk assessment

Communications

Vendor governance

Tools

Sumo Logic

AWS security tools

Cloudflare

Lacework

Sophos

Job description

iSeatz, Inc. is seeking an Incident Response Program Lead to build and operate our security incident response program under the Information Security Manager.

This hands-on leadership role coordinates responses to security and compliance incidents, oversees MSSP governance, and strengthens security operations across technical and business teams. You will own the program documentation, run tabletop exercises, drive metrics and reporting, and translate security findings into clear business actions