Senior Incident & Problem Manager: Lead 24/7 Incident War Rooms

Bloomreach; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Education budget

Stock options

Parental leave

DisConnect days

Job summary

Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.

The role focuses on owning incident response end to end, driving rapid restoration, and establishing cohesive processes from scratch to prevent future outages. A strong emphasis is placed on communication, analytical thinking, and operational excellence.

Qualifications

• 5+ years incident management or SaaS operations, with 24/7 on-call availability.
• Strong communication and analytical skills; Loomi product proficiency.

Responsibilities

• Own incident management end to end, lead war rooms, and drive restoration.
• Establish unified incident process and Problem Management from scratch.

Skills

Incident management

SaaS operations

On-call readiness

Strong communication

Analytical skills

On-call discipline

Tools

Loomi

Job description

Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.

The role focuses on owning incident response end to end, driving rapid restoration, and establishing cohesive processes from scratch to prevent future outages. A strong emphasis is placed on communication, analytical thinking, and operational excellence.