Senior Incident Commander — Production Reliability

Flexton Inc.; Blue Ash (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Flexton Inc. in Ohio seeks a seasoned Major Incident Manager to lead rapid response during critical outages and coordinate cross-functional teams to restore services.

You will own end-to-end incident management, drive root-cause analysis, and ensure robust RCA documentation while working across cloud, on-prem, and retail store systems. Expect high pressure, clear prioritization, and strong communication with stakeholders to minimize downtime and business impact.

Qualifications

• Proven lead experience in a P1/P2 bridge/war-room, end-to-end incident leadership.
• Structured RCA methodology and clear problem-management process.
• Ability to troubleshoot under pressure across cloud, on-prem, and store/POS systems.

Skills

Major Incident Management

RCA/Problem Management

Production Troubleshooting

Job description

Flexton Inc. in Ohio seeks a seasoned Major Incident Manager to lead rapid response during critical outages and coordinate cross-functional teams to restore services.

You will own end-to-end incident management, drive root-cause analysis, and ensure robust RCA documentation while working across cloud, on-prem, and retail store systems. Expect high pressure, clear prioritization, and strong communication with stakeholders to minimize downtime and business impact.