Senior Implementation Specialist

RELX INC; Springfield (IL); On-site; USD 83,000 - 138,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

RELX INC in the United States is seeking a Senior Implementation Specialist to lead API and system-to-system integrations for insurance carriers, guiding customers through technical and business milestones.

You will manage multi-stakeholder projects, provide consultative guidance, and build trusted partnerships while ensuring successful delivery and adoption of LexisNexis Risk Solutions' insurance data solutions.

Qualifications

• Bachelor's degree in Business, Technology, Information Systems, or related field, or equivalent work experience.
• 5–8+ years in implementation management or related customer-facing role.
• Strong knowledge of insurance operations, including underwriting, rating, and carrier workflows.
• Experience managing complex customer implementations.
• Experience with XML, JSON, SOAP, Web Services, and SFTP.
• Proven ability to communicate with both technical and business audiences.
• Strong presentation and training skills, including executive interactions.
• Proven leadership in process or operational improvements.
• Self-motivated and collaborative.

Responsibilities

• Lead insurance carrier implementations of API and system-to-system integrations.
• Act as the primary customer contact, providing technical guidance and strategic consultation.
• Manage implementation projects from requirements gathering to delivery.
• Facilitate discovery sessions, pre-implementation workshops, customer training, and executive presentations.
• Support connectivity setup and integration discussions (XML/JSON/SOAP/SFTP).
• Coordinate internal resources, resolve issues, manage priorities, and remove roadblocks.
• Monitor progress and communicate status, risks, and recommendations to stakeholders.
• Build trusted advisor relationships with customers and internal teams.
• Travel as needed to support engagements.

Skills

Project management

Client engagement

Insurance operations

Communication

Leadership

Training skills

Education

Bachelor's degree in Business/Technology/Information Systems

Tools

XML

JSON

SOAP

Web Services

SFTP

Job description

Utah

Georgia

Ohio

Illinois

Full time

R117100

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

The Insurance Solutions Implementation team partners with insurance carriers to deliver data-driven solutions that support underwriting, rating, and risk assessment. Working closely with customers and internal stakeholders, the team provides industry expertise, technical guidance, and implementation leadership to ensure successful integration and adoption of LexisNexis products.

About the Role

The Senior Implementation Specialist serves as the primary technical and consultative resource for insurance carrier clients implementing automated system-to-system integrations and API-based data solutions. This customer-facing role combines insurance industry expertise, project leadership, and technical consulting to guide clients through implementation, ensure successful outcomes, and build long-term trusted partnerships.

Responsibilities

• Lead insurance carrier implementations of API and system-to-system integrations supporting underwriting, rating, and risk assessment workflows.
• Act as the primary customer contact, providing technical guidance, implementation best practices, and strategic consultation.
• Manage implementation projects, including requirements gathering, stakeholder coordination, risk mitigation, and project delivery.
• Facilitate discovery sessions, pre-implementation workshops, customer training, and executive presentations.
• Support technical integration activities, including connectivity setup, system configuration, and discussions around XML, JSON, SOAP, web services, and SFTP.
• Coordinate internal resources, resolve issues, manage priorities, and remove implementation roadblocks.
• Monitor implementation progress and outcomes, communicating status, risks, and recommendations to stakeholders.
• Build trusted advisor relationships while representing LexisNexis professionally with customers and internal teams.
• Travel as needed to support customer engagements and implementation activities.

Requirements

• Bachelor's degree in Business, Technology, Information Systems, or a related field, or equivalent work experience in related field.
• 5-8+ years of experience in implementation management, project management, account management, consulting, or a related customer-facing role.
• Strong knowledge of insurance operations, including underwriting, rating processes, carrier systems, and workflows.
• Experience managing complex customer implementations and driving successful project outcomes.
• Working knowledge of XML, JSON, SOAP, Web Services, SFTP, and related integration technologies.
• Proven ability to interpret technical specifications and communicate effectively with both technical and business audiences.
• Strong presentation, facilitation, and training skills, including executive-level interactions.
• Demonstrated success building trusted advisor relationships through a consultative, customer-focused approach.
• Proven leadership in product, process, or operational improvement initiatives.
• Self-motivated, proactive, accountable, and highly collaborative.

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Ohio, the base pay range is $74,900 - $124,700.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.