Senior Implementation Project Manager

DTN (Data Transmission Network); Nebraska; Hybrid; USD 84,500 - 113,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible working hours

Competitive medical, dental, and vision insurance

6% 401(k) matching

Access to courses for career advancement

Job summary

DTN (Data Transmission Network) is seeking a Senior Implementation Project Manager to lead complex software implementation projects for global enterprise customers. The successful candidate will be responsible for driving deployment and adoption of DTN’s SaaS and RaaS solutions in a fast-paced environment.

Key responsibilities include managing project governance structures, serving as a primary contact for stakeholders, and coordinating teams while identifying risks. A strong background in customer-facing projects and project management tools is essential.

Qualifications

• 7+ years managing customer-facing SaaS implementation projects.
• Proven track record delivering complex software implementations on time.
• Strong executive presence to influence senior stakeholders.

Responsibilities

• Lead planning and execution of customer implementation projects.
• Establish and manage project governance structures.
• Serve as primary point of contact for customer stakeholders.
• Facilitate discovery and requirements sessions.
• Coordinate cross-functional teams for seamless delivery.
• Identify risks and drive momentum through implementation.

Skills

Managing customer-facing SaaS implementation projects

Executive presence and communication skills

Project governance and risk management

Aligning solution capabilities to business needs

Proficiency with project management tools

Education

Project management certifications (PMP, Scrum)

Tools

Smartsheet

Jira

Asana

Job description

Position Summary

Senior Implementation Project Manager to lead complex, high-impact software implementation projects for global enterprise customers. Responsible for driving successful deployment, adoption, and measurable outcomes of DTN’s Software-as-a-Service (SaaS) and Results-as-a-Service (RaaS) solutions in a fast‑paced, matrixed SaaS environment.

Responsibilities

• Lead planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met.
• Establish and manage project governance structures, including steering committees, risk management processes, and escalation paths.
• Serve as the primary point of contact for customer stakeholders, including executive sponsors, communicating status, risks, and milestones.
• Facilitate discovery and requirements sessions to align DTN’s SaaS and RaaS solutions with customer goals and measurable outcomes.
• Coordinate cross‑functional teams across Product, Engineering, Customer Success, Professional Services, and Support to ensure seamless delivery.
• Proactively identify risks, remove blockers, and drive momentum from onboarding through go‑live and early adoption.
• Contribute to continuous improvement of implementation methodologies, playbooks, and value realization frameworks.

Qualifications

• 7+ years managing customer‑facing SaaS implementation projects, ideally with outcomes‑based or RaaS delivery models.
• Proven track record delivering complex software implementations on time and within budget.
• Strong executive presence and communication skills, able to influence senior stakeholders.
• Deep understanding of project governance, risk management, and SaaS delivery methodologies.
• Experience aligning solution capabilities to customer business needs, KPIs, and success criteria.
• Proficiency with project management and collaboration tools (Smartsheet, Jira, Asana, or similar).
• Project management certifications (PMP, Scrum, or similar) preferred.
• Willingness to travel up to 40% (including international travel).

Benefits

• Targeted hiring base pay range: $84,500 – $113,000; pay‑for‑performance opportunities.
• Competitive salary and variable pay options.
• Unlimited PTO and flexible working hours.
• Remote work model (position dependent).
• Competitive medical, dental, and vision insurance plans.
• 6% 401(k) matching.
• Unlimited access to 13k+ courses via learning platform for career advancement.
• Employee Assistance Program (EAP).

DTN is an Equal Opportunity Employer.