Senior Manager, Implementations

GXO Logistics, Inc.; Illinois; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

Incentive plan

Job summary

GXO Logistics, Inc. is seeking a Senior Manager, Implementation to lead customer onboarding and continuous improvement efforts across our logistics operations in the United States.

You will partner with Operations, IT, Engineering, PMO and Finance to deliver scalable solutions and drive Lean improvements. You will coach teams, manage multi-disciplinary programs, and ensure service levels and customer satisfaction while aligning with company standards.

Qualifications

• Minimum 10–12 years in logistics, transportation, warehousing, distribution, implementation, or supply chain operations.
• Experience leading cross-functional implementation and continuous improvement projects in customer-focused environments.
• Strong knowledge of Lean methodologies, project management, gap analysis, and resource planning.
• Proven ability to hire, coach, and develop teams and manage organizational change.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Lead and manage customer implementations and onboarding programs to meet SLAs and quality standards.
• Partner with Operations, IT, Engineering, PMO, Finance and customers to identify gaps and develop scalable solutions.
• Drive Lean initiatives and project management from initiation through performance measurement.
• Function as the primary escalation point for implementation issues and coordinate cross-functional resolutions.
• Coach and develop implementation teams through onboarding, training, and performance management.

Skills

Lean

PMO

Cross-functional leadership

Communication

Problem solving

Change management

Education

Bachelor's degree

Master's degree

Tools

WMS

Logistics technology

Job description

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

As theSenior Manager, Implementation, you will lead implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, Finance, and customers to deliver implementation projects, drive Lean improvements, resolve operational challenges, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
• Partner with Operations, IT, Engineering, and PMO teams to conduct cross-functional process reviews, identify operational and system gaps, and develop scalable solutions
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, resource planning, financial validation, and ongoing performance measurement
• Serve as the primary escalation point for implementation issues, prepare customer-facing presentations, and collaborate with internal and external stakeholders to resolve complex operational challenges
• Coach, mentor, and develop implementation team members through onboarding, training, performance management, and talent development

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 10-12 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
• 8-10 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
• Experience leading cross-functional implementation, continuous improvement, or operational excellence projects in a customer-focused environment
• Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and resource planning
• Experience leading teams through hiring, coaching, performance management, employee development, and organizational change
• Excellent communication, presentation, conflict resolution, customer relationship management, and problem-solving skills with experience collaborating across Operations, IT, Engineering, and PMO teams

It'd be great if you also have:

• Lean Certification (Lean Six Sigma or equivalent)
• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects
• Experience developing executive presentations, facilitating cross-functional process reviews, and driving operational improvements across multiple business functions

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.