Senior Implementation Engineer

Stryker; United States; On-site; USD 78,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Short-term disability insurance

Job summary

Stryker is seeking an Implementation Engineer to plan, architect, and implement on-premise Vocera communications solutions for healthcare environments. You will install, configure, test, and validate the system while aligning with clinical workflow and IT requirements.

The role requires at least 2 years in customer-facing technical services, with emphasis on HL7 and healthcare interoperability. Expect collaboration with clinical teams and cross-functional IT staff in a dynamic healthcare setting.

Qualifications

• Bachelor’s degree in Computer Science or a related technical field.
• Minimum 2 years of customer-facing technical services or support experience.
• Experience with healthcare IT interoperability preferred.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Integrate Stryker’s Vocera solution with external systems: phone, nurse call, physiological monitoring, EHR, and messaging middleware.
• Transfer knowledge to the customer’s technical staff and train system administrators.
• Create test plans, troubleshoot customer environments, and optimize Vocera system performance.
• Collaborate with clinical leads to gather workflow requirements and architect a compliant database.
• Coordinate activities with internal cross-functional teams.
• Communicate project status to stakeholders clearly and timely.
• Observe security measures to safeguard information against unauthorized access.
• Protect the confidentiality of medical or sensitive records.

Skills

HL7 integrations

VMware vCenter

Nagios

Zabbix

Ansible

TCP/IP networking

Security fundamentals

NetScaler

F5 Big-IP

End-to-end testing

Nurse call integration

Patient monitoring integration

Healthcare interoperability

Education

Bachelor's degree in Computer Science or related field

Tools

Nagios

Zabbix

Job description

The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

What you will do:

• Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware
• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff
• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
• Coordinate activities effectively with internal cross functional teams
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
• Protect the security of medical or sensitive records to preserve their confidentiality

What you need:

Required

• Bachelors in Computer Science or related technical field
• Minimum 2 years of relevant experience in a customer-facing technical services or support

Preferred:

• Demonstrated ability with HL7 integrations or healthcare IT interoperability
• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)
• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
• Prior experience integrating nurse call and/or patient monitoring systems
• Ability to deploy technology in the healthcare market is highly desired

United States of America Pay Ranges:

• USN: $77,700 - $129,500 USD Annual
• US5: $81,600 - $136,000 USD Annual
• US10: $85,500 - $142,500 USD Annual
• US15: $89,400 - $148,900 USD Annual
• US20: $93,200 - $155,400 USD Annual
• US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.