Senior Implementation Consultant

pointofrental; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Point of Rental is seeking a Training & Implementation Consultant to lead end-to-end Elite product implementations for POR clients. You will manage projects, configure systems, deliver training online, and validate data integrity to ensure successful go-live.

You will lead discovery calls, tailor implementation approaches, and design practical training programs. The role requires travel up to 20% and strong coaching and leadership skills to drive adoption across diverse client teams.

Qualifications

• 2+ years hands-on experience in the equipment or party/event rental industry.
• 3+ years delivering training on web-based software solutions, including webinars and virtual classrooms.
• Demonstrated ability to interpret customer goals and translate them into practical software adoption strategies.
• High proficiency in training, coaching, and consultative leadership.
• Strong project management instincts and reliability in hitting milestones.
• Excellent presentation, communication, and customer service skills.
• Proficiency across virtual, classroom, and computer-based training delivery methods.
• Ability to travel domestically as needed (less than 20%).
• Preferred: Knowledge of SQL or database structures for data validation support.
• Preferred: Prior experience with Point of Rental software.

Responsibilities

• Own end-to-end Elite product implementation for POR clients, including project management, configuration, training delivery, and data integrity validation.
• Lead client discovery calls to understand goals, workflows, and operational needs and translate into a tailored implementation approach.
• Design and deliver high-quality training programs primarily online via Zoom, Teams, or similar platforms.
• Collaborate with Learning and Development to improve training content and delivery methods.
• Monitor project plans, milestones, and communicate status to clients and internal teams.
• Resolve client issues during implementation with creative, practical POR usage guidance.
• Prepare best practices dossiers by industry aligned to POR consultancy standards.
• Identify opportunities for additional consulting services and coordinate with internal teams.
• Develop and maintain expertise in the full Point of Rental suite and industry trends.
• Work independently with strong organizational accountability.

Skills

Equipment rental

Training delivery

Discovery calls

Project management

Presentation skills

Communication

Travel readiness

SQL knowledge

POR software

Job description

About the Team

The Point of Rental Consulting and Implementation team is on the front lines of customer success - working directly with rental businesses worldwide to get them up and running on the POR Elite platform and operating at their best. This team combines deep rental industry knowledge with sharp consulting instincts, and they move fast. This

What You'll Do

• Own end-to-end Elite product implementation for POR clients, including project management, configuration, training delivery, and data integrity validation
• Lead client discovery calls to understand business goals, workflows, and operational needs - then translate those into a tailored implementation approach
• Design and deliver high-quality training programs (primarily online via Zoom, Teams, or similar) that drive real software adoption, not just checkbox completion
• Collaborate with the Learning and Development team to continuously improve training content, delivery methods, and effectiveness
• Monitor project plans, track milestone progress, and communicate implementation status clearly to clients and internal stakeholders
• Resolve client issues during implementation with creative, out-of-the-box thinking - showing each customer how to use the POR suite to actually accomplish their goals
• Prepare best practices dossiers by industry and deliver consulting material aligned to POR consultancy standards
• Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow-up
• Proactively develop and maintain expertise in the full Point of Rental suite, staying current on new features, industry trends, and best practices
• Work independently and manage your own day-to-day activities with strong organizational accountability

What You Bring

• 2+ years of hands‑on experience in the equipment or party/event rental industry
• 3+ years delivering training on web-based software solutions, including webinars and virtual classroom environments
• Demonstrated ability to interpret customer goals and business operations and translate them into practical software adoption strategies
• High proficiency in training, coaching, and consultative leadership - you make complex things click for people
• Strong project management instincts - you track your own milestones and don't let things fall through the cracks
• Excellent presentation, communication, and customer service skills, both written and verbal
• Proficiency across training delivery methods: virtual, classroom, and computer-based
• Ability to travel domestically as needed (less than 20%)
• Preferred: Knowledge of SQL or database structures for data validation support
• Preferred: Prior experience with Point of Rental software

Why Point of Rental

Point of Rental is the global leader in rental software, and this role puts you at the center of why clients succeed with us. You'll work across industries, sharpen your consulting craft alongside experienced peers, and make a direct, visible impact on customer outcomes. If you want a role where your rental expertise and training skills actually matter, this is it!