Senior Implementation Consultant

Relias US; Morrisville (NC); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Relias US is seeking a Senior Implementation Consultant in Morrisville, NC to manage end-to-end onboarding for multiple Relias products. You will coordinate technical, clinical, and account teams to drive on-time, on-budget deployments for mid-market and enterprise healthcare customers.

You’ll develop project plans, manage risks, and train customers on the Relias platform. A Bachelor’s degree and 3+ years in SaaS implementations are required, with a collaborative, proactive approach to customer

Qualifications

• Bachelor’s Degree is required.
• 3 years in project management managing customer facing projects.
• 3 years implementing SaaS products and solutions.
• Experience with project management tools, methodologies, and software.
• Ability to nurture client relationships for mutual success.
• Ability to work with diverse teams to achieve goals.
• Knowledge of AI tools and deployment within business processes.

Responsibilities

• Manage customer implementation of the Relias Platform for multiple solutions.
• Coordinate internal resources across technical, clinical, change management, and account teams.
• Develop detailed project plans with milestones, dependencies, and timelines.
• Identify risks and issues; work with teams to mitigate.
• Lead project reviews, provide status updates, and ensure schedule, scope, and budget.
• Build positive relationships with customers and maintain effective communication.
• Use implementation documentation and toolkits for reference.
• Configure products to customer specs and provide technical support during onboarding.
• Conduct platform training sessions for internal and external customers.
• Maintain process documentation and update department SharePoint.
• Coordinate with other departments as needed; support sales demos and RFPs.

Skills

Client relationships

Communication

Leadership

Problem solving

Independent action

Education

Bachelor's Degree

Tools

PM tools

SaaS platforms

Job description

Compensation: USD 55,000 - USD 70,000 yearly

Job Description

The Senior Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions. The customer base will be mid-market and enterprise healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan.

WHAT YOU’LL DO:

• Manage the customer implementation of the Relias Platform for multiple solutions
• Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
• Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
• Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally o Identifying and managing risks and issues, and working with internal teams for mitigation
• Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
• Developing and fostering positive relationships and building rapport with customers
• Utilizing current and best practice implementation documentation and toolkits
• Configure contracted products and solutions to customer specifications
• Providing technical support to customers throughout the duration of the implementation as requiredl
• Conducting platform training sessions in various settings for internal and external customers as required
• Ensure process documentation is developed and maintained
• Ensure department SharePoint site is kept up to date
• Act as liaison to other departments as assigned
• Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
• RFP response support
• Other duties as assigned

Qualifications

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

• Bachelor’s Degree
• 3 years in project management managing customer facing projects
• 3 years implementation SaaS based products and solutions
• Experience with project management tools, methodologies, and software
• Ability to effectively manage and nurture client relationships to achieve mutual success
• Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
• Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
• Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes. This competency involves the strategic selection and deployment of AI systems, ensuring they drive operational efficiency, enhance decision-making, and continuously improve through optimization techniques. It encompasses knowledge of AI tools, their applications, and ongoing performance refinement
• Ability to assess information, evaluate options, and make effective choices or judgments in a timely manner through unbiased analysis of situations, weighing potential outcomes, and selecting the most appropriate course of action

IT WOULD BE NICE IF YOU:

• 3 years in project management managing customer facing projects
• 3 years implementation SaaS based products and solutions
• Experience with project management tools, methodologies, and software

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

All your information will be kept confidential according to EEO guidelines.