Senior Illustrator & Customer Experience Lead (On-site)

Egreenservices; Oceanside (CA); On-site; USD 106,000 - 149,000; Full time

Benefits offered by this job

Growth plan

Mentor program

Benefits

Job summary

Oliver Wyman in Oceanside, CA is seeking a Senior Illustrator with a passion for customer service to own critical client interactions and outcomes. You will monitor quality, ensure policy compliance, and collaborate with contract teams to deliver exceptional service.

The role emphasizes ownership, growth, and a solutions-focused mindset, with a competitive compensation package and on-site work in coastal California.

Qualifications

• Attention to detail with focus on delivering high quality work.
• Growth mindset with openness to feedback and learning.
• Ownership mindset—taking accountability for outcomes.
• Customer service excellence oriented toward client satisfaction.

Responsibilities

• Monitor work quality and flag issues before they escape
• Refuse to let Emotional Intelligence debt quietly accumulate on your watch
• Ensure compliance with company policies and applicable CA regulations
• Apply Communication and Customer Service to solve day-to-day operational challenges
• Balance independent work with effective contract team collaboration
• Make peace with forward-thinking ambiguity and ship anyway
• Manage competing demands while keeping attention to detail high
• Guard the Oliver Wyman customer experience through every Coaching change

Skills

Attention to detail

Growth mindset

Ownership mindset

Customer service excellence

Job description

Oliver Wyman in Oceanside, CA is seeking a Senior Illustrator with a passion for customer service to own critical client interactions and outcomes. You will monitor quality, ensure policy compliance, and collaborate with contract teams to deliver exceptional service.

The role emphasizes ownership, growth, and a solutions-focused mindset, with a competitive compensation package and on-site work in coastal California.